2 Replies Latest reply on Jun 8, 2016 10:22 AM by predikatsfyllnad

    Updated To amd crimson 16.5.3 and now i have no signal to monitor

    predikatsfyllnad

      Hello i amd crimson 16.5.3 and i have no signal to my monitor my pc is running and all the fans are spinning (cpu fan, gpu fan, case fan) i updated cuz my drivers cept crashing when playing rust and before i updated the game crashed twise and my monitor shut off and i pressed the power button to get it off and it wouldint turn on and then it did and the i updated it and it sayed to update and it will restart my pc and sens then i have had no signal to my pc PC SPECS : cpu : FX-6300 gpu : R9 380 4gb ram : KINGSTON HyperX Fury 8GB 1866MHz motherboard : Gigabyte GA-970A-UD3P psu : XFX 550W PRO Core Edition ATX

      i know its is something with the craphics card cuz i switched it out for a gt 620 1gb and ieverything works but when i have deleated crimson and radeon settings and put back the r9 it dosent work

        • Re: Updated To amd crimson 16.5.3 and now i have no signal to monitor
          amdmatt

          Please try the steps below to see if it resolves the issue.

           

          1. Run the Windows self check tool to check scan and automatically repair any corrupt files found in Windows. There is a guide on how to do it here.  What you need to do is run an elevated command prompt (elevated means run it as administrator) and type SFC /SCANNOW. This will generate a statement indicating if errors were found the Operating system and if they were fixable.

           

          2. Make sure you have installed MMicrosoft NetFramework and Visual C++ 2013. These should be installed already, but they can become damaged, need repairing or reinstalling.

           

          3. Update Windows. Install all available critical, recommended and optional updates. Often Netframework and Visual C are included in the recommended or optional updates Windows provides. Windows should always be fully up to date before installing our drivers!

           

          4. Use DDU to sweep the system of AMD drivers.

           

          5. Install the latest Crimson 16.6.1 drivers once the above is completed and check to see if that resolves the black screen.