2 Replies Latest reply on Jun 6, 2016 8:09 AM by amdmatt

    Computer crashes after installing AMD drivers. help?


      Well.. It seems to happen to me everytime I get a fresh clean install of my windows. It happened to me when i got my new computer. the computer is not even 1 years old..

      First lets start with specs:

      PSU: FSP HYPER 600W

      Video Card: AMD R9 270x 2GB 5GDDR windforce 3x

      Motherboard: Gigabyte B85M-D2V

      Processor: Intel core i5-4460 CPU @ 3.20 GHz, 3201 MHz, 4 Core(s)

      RAM: 8GB

      OS: Windows 7 64 Bit.


      The first problem I had was that randomly my screen would go "NO SIGNAL" and then my computer would go BSOD and I recieved an atikmpag.sys bsod. This is not longer i problem i don't know what fixed it but its gone.

      Now the problem is that my screen just freezes(only mouse can move) and then screen goes "NO SIGNAL" again, turning to black while sound loop quickly in the background and just stays like that untill I force a restart. Sometimes it would even boot itself staight to the screen that asks me if i want to:

      start compter normal, safe mode,\networking etc. - just skips the BIOS screen goes straight to this screen.


      I uninstalled the AMD Drivers i'm currently running (16.5.3 crimson) and the computer works just fine. the moment i install the drivers the problem comes back.


      PLEASE HELP.. i'm trying for 4 days straight.

      I tried to: Uninstall drivers with DDU.

      Updating windows to the latest.

      downgrading AMD version.

      it seems only uninstalling the driver works.. but how can i use my computer like that?

      Computer only working in safe mode



      I reinstalled crimson 16.3.2. i can't even see the dekstop for more than 5 seconds. computer just crashes.

        • Re: Computer crashes after installing AMD drivers. help?

          thanks for all the help. i'm flowing with answers..

          5 days since this problem occured. my pc crashed about 68 times if i'm correct.

            • Re: Computer crashes after installing AMD drivers. help?

              It sounds like your GPU could be faulty. Please try the steps below to see if it stops the crashing, assuming you are able to perform these steps.


              1. Run the Windows self check tool to check scan and automatically repair any corrupt files found in Windows. There is a guide on how to do it here.  What you need to do is run an elevated command prompt (elevated means run it as administrator) and type SFC /SCANNOW. This will generate a statement indicating if errors were found the Operating system and if they were fixable.


              2. Make sure you have installed Microsfot NetFramework and Visual C++ 2013. These should be installed already, but they can become damaged, need repairing or reinstalling.


              3. Update Windows. Install all available critical, recommended and optional updates. Often Netframework and Visual C are included in the recommended or optional updates Windows provides. Windows should always be fully up to date before installing our drivers!


              4. Use DDU to sweep the system of AMD drivers.


              5. Install Catalyst 15.11.1 Beta once the above is completed.