3 Replies Latest reply on Jun 13, 2016 3:25 AM by amdmatt

    Super low framerates in Neverwinter


      I just got a R9 390 as a gift and I'm completely stumped as to what is happening.  After installing I can't play Neverwinter Online (my main game) for more than a half hour before the game crashes.  This is preceded by all kinds of tearing and artifacts.  Framerates are super low as in less than 15 in Protectors enclave and less than 10 in the stronghold?  Any suggestions.  I was using an Nvidia card previously and it looks like I'm going back to it.  Super disappointed.

        • Re: Super low framerates in Neverwinter

          We'd like to help you, please provide more information.


            • Re: Super low framerates in Neverwinter

              Radeon Software Version - 15.11

              Radeon Software Edition - Crimson

              Graphics Chipset - AMD Radeon (TM) R9 390 Series

              Memory Size - 8192 MB

              Memory Type - GDDR5

              Core Clock - 1025 MHz

              Windows Version - Windows 10

              System Memory - 8 GB

              CPU Type - AMD FX(tm)-8320 Eight-Core Processor

              LG 271HL, 75HZ, HDMI

              ASRock 990FX Killer

              Corsair 600CS

              Graphic settings were all on high 1920x1080


              currently running the game succesfully with this setup and all graphics options on lowest or off settings

              getting max framerates of 10-15 in one area and generally less than 25 in most others

              Neverwinter Online crashes consistently with the latest Crimson version even with the hotfix driver.

                • Re: Super low framerates in Neverwinter

                  Please try the steps below to see if it resolves the issue.


                  1. Run the Windows self check tool to check scan and automatically repair any corrupt files found in Windows. There is a guide on how to do it here.  What you need to do is run an elevated command prompt (elevated means run it as administrator) and type SFC /SCANNOW. This will generate a statement indicating if errors were found the Operating system and if they were fixable.


                  2. Make sure you have installed Microsfot NetFramework and Visual C++ 2013. These should be installed already, but they can become damaged, need repairing or reinstalling.


                  3. Update Windows. Install all available critical, recommended and optional updates. Often Netframework and Visual C are included in the recommended or optional updates Windows provides. Windows should always be fully up to date before installing our drivers!


                  4. Use DDU to sweep the system of AMD drivers.


                  5. Install the latest Crimson 16.6.1 drivers once the above is completed.


                  6. Restart your system and navigate to Radeon Settings > Gaming > Global Settings and disable Power Efficiency.