AnsweredAssumed Answered

AMD software prompting to update but driver incompatible with card

Question asked by jr866gooner on Jun 3, 2016
Latest reply on Jan 9, 2017 by redfury



First post so go easy on me, I am running AMD version 2015.1118.123.2413 (Under system info in the manager software it says 15.11 - Crimson)


My HP laptop has a dual card - AMD Radeon HD 7620G + HD 8600M Dual Graphics and supposed to be 2gb yet memory on this screen says 768MB.


Anyway I keep getting prompted to update the drivers and upon doing so I get the warning the drivers wont be compatible with the card.. annoying!


Now I want to run the latest and greatest to get the best out of my graphics but have hit this wall. What should I do? are there any of you out there with the same laptop as me? Perhaps AMD can comment as I am confused!


Its an HP Pavilion 15 n038 sa 


Radeon Settings Version - 2015.1118.123.2413

Driver Packaging Version - 15.30.1025-151117a-296567C

Provider - Advanced Micro Devices, Inc.

2D Driver Version -

Direct3D® Version -

OpenGL® Version -

OpenCL™ Version -

AMD Mantle Version -

AMD Mantle API Version - 98309

AMD Audio Driver Version -



Radeon Software Version - 15.11

Radeon Software Edition - Crimson

Graphics Chipset - AMD Radeon HD 7620G + HD 8600M Dual Graphics

Memory Size - 768 MB

Memory Type - DDR3

Core Clock - 497 MHz

Windows Version - Windows 10

System Memory - 16 GB

CPU Type - AMD A10-4655M APU with Radeon(tm) HD Graphics


Graphics Card Manufacturer - Powered by AMD

Graphics Chipset - AMD Radeon HD 8600M Series

Device ID - 6660

Vendor ID - 1002

SubSystem ID - 216C

SubSystem Vendor ID - 103C

Revision ID - 00

Bus Type - PCI Express 3.0

Current Bus Settings - Not Available

BIOS Version -

BIOS Part Number - BR45120.001

BIOS Date - 2013/11/05 22:12

Memory Size - 2048 MB

Memory Type - DDR3

Memory Clock - 900 MHz

Core Clock - 975 MHz

Total Memory Bandwidth - 14 GByte/s