3 Replies Latest reply on Feb 28, 2018 1:59 PM by geoffba

How to add info to a service request ticket?

fred64 Jun 3, 2016 2:00 PM

I opened a service request and filled in all my address, phone, the test results, model, serial number etc.and hit submit. I have additional info like place and date of purchase, I assumed would be requested, but it was not. The I get the eMail with the ticket number (8200693732) but no link to see or update status. So, how is that done?

Re: How to add info to a service request ticket?

kingfish Jun 3, 2016 3:22 PM (in response to fred64)

You can call AMD and reference your ticket number > Call
Did you use the 'Issue Report' form or 'Online service request' ? You can add attachments to both...
AMD Issue Reporting Form
Email Form
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- Re: How to add info to a service request ticket?
  
  geoffba Feb 28, 2018 1:59 PM (in response to kingfish)
  
  So there is no online ticket system? All emails regarding my request/incident are from "NoReply" accounts.
  
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Re: How to add info to a service request ticket?

ray_m Jun 3, 2016 5:30 PM (in response to fred64)

You can just reply once more to the email you received.
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