3 Replies Latest reply on Jan 11, 2018 1:24 AM by chrisbresnan

    Drivers Crashing Outlook 2013 in Windows 10

    liquidcool

      Hi,

       

      For a few months now as we have been moving users over to Windows 10, we have started noticing that Outlook 2013 crashes a lot. Mainly when you unlock you computer. It restarts, but it is very annoying. This does not affect Windows 7 users.

       

      We raised the issue with Microsoft and sent them all the dumps that were generated. What they have found was the graphics card drivers causing the crash :

       

      0:007> lmvm atidxx64

      Browse full module list

      start end module name

      00007ffd`47c40000 00007ffd`4879f000 atidxx64 # (pdb symbols) y:\symbols\atidxx64.pdb\CF48D37688CE417C94A8D69B7BC302811\atidxx64.pdb

          Loaded symbol image file: atidxx64.dll

          Mapped memory image file: y:\symbols\atidxx64.dll\563A75E9b5f000\atidxx64.dll

          Image path: C:\Windows\System32\atidxx64.dll

          Image name: atidxx64.dll

          Browse all global symbols functions  data

      Timestamp:        Wed Nov  4 23:17:29 2015 (563A75E9)

      CheckSum:         00B8E477

      ImageSize:        00B5F000

          File version:     8.17.10.625

          Product version:  8.17.10.625

          File flags:       0 (Mask 0)

          File OS:          40004 NT Win32

          File type:        2.0 Dll

          File date:        00000000.00000000

      Translations:     0409.04e4

      CompanyName:      Advanced Micro Devices, Inc.

          ProductName: Advanced Micro Devices, Inc. Radeon DirectX 11 Driver

      InternalName:     atidxx64.dll

          OriginalFilename: atidxx64.dll

          ProductVersion: 8.17.10.0625

      FileVersion:      8.17.10.0625

      PrivateBuild:     Built by swtools on CNABDE05 on 11/04/15 at 16:16

          SpecialBuild: DevStudio Build

          FileDescription:  atidxx64.dll

          LegalCopyright: Copyright (C) 1998-2011 AMD Inc.

       

      We have the latest driver pack installed : 15.201.1151.1008-151104a-296217E

       

      We are running AMD FirePro Graphics Cards

       

      The workaround was to disable graphics hardware acceleration.

       

      Is there anyone from AMD monitoring these posts and if so is it possible to raise this issue with them to get it fixed ?

       

      Thanks