For a few months now as we have been moving users over to Windows 10, we have started noticing that Outlook 2013 crashes a lot. Mainly when you unlock you computer. It restarts, but it is very annoying. This does not affect Windows 7 users.
We raised the issue with Microsoft and sent them all the dumps that were generated. What they have found was the graphics card drivers causing the crash :
0:007> lmvm atidxx64
Browse full module list
start end module name
00007ffd`47c40000 00007ffd`4879f000 atidxx64 # (pdb symbols) y:\symbols\atidxx64.pdb\CF48D37688CE417C94A8D69B7BC302811\atidxx64.pdb
Loaded symbol image file: atidxx64.dll
Mapped memory image file: y:\symbols\atidxx64.dll\563A75E9b5f000\atidxx64.dll
Image path: C:\Windows\System32\atidxx64.dll
Image name: atidxx64.dll
Browse all global symbols functions data
Timestamp: Wed Nov 4 23:17:29 2015 (563A75E9)
File version: 126.96.36.1995
Product version: 188.8.131.525
File flags: 0 (Mask 0)
File OS: 40004 NT Win32
File type: 2.0 Dll
File date: 00000000.00000000
CompanyName: Advanced Micro Devices, Inc.
ProductName: Advanced Micro Devices, Inc. Radeon DirectX 11 Driver
PrivateBuild: Built by swtools on CNABDE05 on 11/04/15 at 16:16
SpecialBuild: DevStudio Build
LegalCopyright: Copyright (C) 1998-2011 AMD Inc.
We have the latest driver pack installed : 15.201.1151.1008-151104a-296217E
We are running AMD FirePro Graphics Cards
The workaround was to disable graphics hardware acceleration.
Is there anyone from AMD monitoring these posts and if so is it possible to raise this issue with them to get it fixed ?