1 Reply Latest reply on Jun 3, 2016 6:27 AM by amdmatt

    Can't install any driver

    samsemilia

      Sorry for some bad english.

       

      Just would upgrade my driver from 16.5.1 to 16.5.3.

      At the end of the installation there was the normal restart message but wit the line "installation not complete".

      Restartet the system - driver has completeley no more worked - get error that I haven't any compatible amd hardware.

      Then complete uninstallation - restart - no graphic card could be found, only the "Windows default generic display driver" was to see.

      No graphic driver installation works anymore, every driver says that there is no amd card installed and there was no chance to get it work. Tryed 16.5.3 / 16.5.1 / 16.4. 2 / 16.3.2 .

       

      At the end, the windows update has automatic downloaded the 15.11 driver and could install it.

      But there is no chance to upgrade - every other manual driver installation fails at the end of the installation.

       

      My system:

      Windows 10 pro

      i5 6600k

      xfx r9 390x

      16gb ddr4 hyper x fury

      asus z170 pro gaming

      Enermax evolution xt gold 730

        • Re: Can't install any driver
          amdmatt

          Please try the steps below to see if it resolves the issue.

           

          1. Run the Windows self check tool to check scan and automatically repair any corrupt files found in Windows. There is a guide on how to do it here.  What you need to do is run an elevated command prompt (elevated means run it as administrator) and type SFC /SCANNOW. This will generate a statement indicating if errors were found the Operating system and if they were fixable.

           

          2. Make sure you have installed Microsfot NetFramework and Visual C++ 2013. These should be installed already, but they can become damaged, need repairing or reinstalling.

           

          3. Update Windows. Install all available critical, recommended and optional updates. Often Netframework and Visual C are included in the recommended or optional updates Windows provides. Windows should always be fully up to date before installing our drivers!

           

          4. Use DDU to sweep the system of AMD drivers.

           

          5. Disable your Antivirus/Firewall and Install the latest Crimson 16.5.3 drivers once the above is completed.