1 Reply Latest reply on Jun 1, 2016 3:26 AM by amdmatt

    Updates cannot be installed - "Cannot find bin64/installmanagerapp.exe. Make sure you typed in the name correctly and try again"

    trezyy

      Hello everybody.

       

      I have 2 new updates for my AMD Radeon R7 200 Series graphics card. When I open the Radeon Settings and try to go and update my graphics card. I get this error message

       

      Gyazo - 440d1701a6aa840526b38499c7b70e38.png

       

      Here are my specs:

       

      AMD Phenom 9850 Quad core

       

      AMD Radeon R7 200 Series

       

      8 GB DDR2 RAM

       

      Windows 10

       

      (I know these parts are out of date, will be getting new parts in the summer)

       

      I really need to update my graphics cards because the games that im playing (csgo) are starting to get FPS lag and I cannot play. I was doing this to see if this would help. Any help would be appreciated, Thanks

        • Re: Updates cannot be installed - "Cannot find bin64/installmanagerapp.exe. Make sure you typed in the name correctly and try again"
          amdmatt

          Please try the steps below to see if it resolves the issue.

           

          1. Run the Windows self check tool to check scan and automatically repair any corrupt files found in Windows. There is a guide on how to do it here.  What you need to do is run an elevated command prompt (elevated means run it as administrator) and type SFC /SCANNOW. This will generate a statement indicating if errors were found the Operating system and if they were fixable.

           

          2. Make sure you have installed Microsfot NetFramework and Visual C++ 2013. These should be installed already, but they can become damaged, need repairing or reinstalling.

           

          3. Update Windows. Install all available critical, recommended and optional updates. Often Netframework and Visual C are included in the recommended or optional updates Windows provides. Windows should always be fully up to date before installing our drivers!

           

          4. Use DDU to sweep the system of AMD drivers.

           

          5. Install the latest Crimson 16.5.3 drivers once the above is completed.