AnsweredAssumed Answered

Black screen only when drivers are installed

Question asked by athlas on May 31, 2016
Latest reply on Dec 7, 2017 by goodplay

I just built this computer about two weeks ago. Haven't had any problems with it until tonight while playing Overwatch. My monitors suddenly went black and I had to hard restart my computer. Turned it back on, and the screen keeps going black right after the Windows 10 logo appears. I eventually got it booted in safe mode and uninstalled the drivers using DDU, and the black screens stopped. But whenever I try to install any version of the drivers, I get a black screen during installation that doesn't go away, and I keep getting black screens until I uninstall the drivers again in safe mode. Once in a blue moon, I can actually log on to Windows, but it'll only be for about a minute before the screen starts to flicker and goes black again. I tried several of the older drivers back to 15.11.1. Again, I don't get this issue when I have no drivers installed. Is it safe to say this is a software issue and not a hardware issue? I've been trying many different things to fix this, but haven't had any luck. Any help is appreciated.


  • Graphics Card
    • XFX R9 390
  • Desktop
  • Operating System
    • Windows 10 64bit
  • Driver version installed
    • Currently none
  • Display Devices
    • 2 x ASUS VX238H
  • Motherboard
    • MSI Gaming Z170A GAMING M5
  • CPU
    • Intel Core i5-6600
  • Power Supply Unit  Make, Model & Wattage
    • EVGA G2 650W GOLD
  • RAM
    • CORSAIR Vengeance LPX 16GB (2 x 8GB) 288-Pin DDR4 2400