4 Replies Latest reply on Oct 6, 2016 2:18 PM by maxhardy

    AMD Radeon R7 HD 9000 Series black screen.

    xaxaye12

      Hello, since two days my screen goes black if I play any game. When I turn on the game I have 5 to 10 seconds of playing untill it happens. When the screen is black I can hear the sound.

       

       

       

      Graphics Card

                AMD Radeon R7 Series/HD 9000 Series

      System

               Windows 10 64bit

      Driver version

               Radeon Software Crimson Edition 16.5.3

      CPU

                 Intel(R) Core(TM) i5-4460 CPU @ 3.20GHz

        • Re: AMD Radeon R7 HD 9000 Series black screen.
          amdmatt

          What has changed on your system recently to cause this issue? For example, have you updated your display drivers?

            • Re: AMD Radeon R7 HD 9000 Series black screen.
              xaxaye12

              I changed my system from windows 8.1 to windows 10 then I was doing my stuff as usuall and after 1-2 months it started to happen.

                • Re: AMD Radeon R7 HD 9000 Series black screen.
                  amdmatt

                  Try the steps below to see if they resolve your issue.

                   

                  1. Run the Windows self check tool to check scan and automatically repair any corrupt files found in Windows. There is a guide on how to do it here.  What you need to do is run an elevated command prompt (elevated means run it as administrator) and type SFC /SCANNOW. This will generate a statement indicating if errors were found the Operating system and if they were fixable.

                   

                  2. Make sure you have installed Microsfot NetFramework and Visual C++ 2013. These should be installed already, but they can become damaged, need repairing or reinstalling.

                   

                  3. Update Windows. Install all available critical, recommended and optional updates. Often Netframework and Visual C are included in the recommended or optional updates Windows provides. Windows should always be fully up to date before installing our drivers!

                   

                  4. Use DDU to sweep the system of AMD drivers.

                   

                  5. Install the latest Crimson 16.6.1 drivers once the above is completed.

              • Re: AMD Radeon R7 HD 9000 Series black screen.
                maxhardy

                My laptop intel i5 not switchable + amd radeon hd 7650m  2GB GPU i update Crimson then issue

                started black screen on windows logon. then i clean the hard-disk ,installed new OS windows 8,8.1,10

                when i try install any official stock catalyst or crimson ,DDU,amdcleaneruntlity,registry cleaner.

                while installing display driver issue with black screen crash and some time mouse is showing flickering .....

                i try many driver version not able install stuck or freezing..after only way hard shutdown

                then i try uninstall amd display driver on safe mode then it able to login normal with Basic display adapter.

                now unable to install any amd display driver for GPU it useless...

                i have no found any solution in forums .

                 

                 

                 

                finally i find the fix for my laptop  Amd HD 7650M 2GB + i5 intel

                 

                a.black screen issue when logon and b.installation black screen

                1st try with hdmi / vga connected second monitor then try to install  or try to turn on laptop still issue persists

                it a hardware failure gpu dead.try below step it worked for me.

                1. need "air heat gun" and "heat thermal paste".

                2. disassemble laptop fully.

                3.remove heat sink with fan from motherboard clean the fan dust if your have and now able to find chip process and AMD  Gpu in laptop.

                4.read the chip which one is GPU and take "air heat gun" blow up-to 5 to 10 min then wait to cool 30 min don't touch chip.

                5.put the thermal paste on both intel proccess + amd gpu chip place the heat sink carefully.and assemble your laptop

                6. turn on  install any catalyst driver .i have install 15.11 catalyst  (don't install crimson driver it burn your GPU)

                and enjoy

                it working fine for me...

                this very risk i have sony laptop the company is closed . i have no choice to service. i done by myself.

                it help someone keep try any dead gpu and black screen issue