1 Reply Latest reply on May 31, 2016 7:31 AM by amdmatt

    can't open the radeon setting tool?

    jer

      Describe your system:

      • AMD Graphics Card
        • Make and model; e.g. AMD R9 390x
      • Desktop or Laptop System
        • desktop

      Operating System

        Windows 10 64bit

      • Driver version installed
        • Crimson Edition 16.5.3
      • Display Devices
        • LG 29UM57-P  29 inch 21:9 2560x1080 60 Hz
        • One line for each display device connected
      • Motherboard
        • Asus Z170 PRO GAMING
      • CPU/APU
        • Intel i5 6600k
      • RAM
      • 16GB

       

      • When i right click on my screen and click on in dutch radeon instellingen or English settings it won't open anything
        Sorry for my bad grammar i am dutch and i have dyslexia

        • Re: can't open the radeon setting tool?
          amdmatt

          Please try the steps below to see if it resolves the issue.

           

          1. Run the Windows self check tool to check scan and automatically repair any corrupt files found in Windows. There is a guide on how to do it here.  What you need to do is run an elevated command prompt (elevated means run it as administrator) and type SFC /SCANNOW. This will generate a statement indicating if errors were found the Operating system and if they were fixable.

           

          2. Make sure you have installed Microsfot NetFramework and Visual C++ 2013. These should be installed already, but they can become damaged, need repairing or reinstalling.

           

          3. Update Windows. Install all available critical, recommended and optional updates. Often Netframework and Visual C are included in the recommended or optional updates Windows provides. Windows should always be fully up to date before installing our drivers!

           

          4. Use DDU to sweep the system of AMD drivers.

           

          5. Install the latest Crimson 16.5.3 drivers once the above is completed.