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AMD Radeon HD 8790M\Intel HD graphics 4600 Latitude 6540 - Cannot get Batman Arkham Asylum GOTY (Steam) to run

Question asked by mtaffer on May 27, 2016
Latest reply on Jul 10, 2016 by xeleron

Hi guys,

I am new to Radeon cards.  I am trying to get Batman Arkham Asylum GOTY to run, and it keeps crashing after showing the batman splash screen.  I have updated drivers and direct X to the latest version and have PhysX turned off.  I get a message that says bmgame has stopped working and then it locks up and gives a general protection fault error.  I am pasting both the bmgame error and the thread error here in hopes of getting this game to run.  The same thing happens when I try to run Arkham City as well.


Problem signature:

Problem Event Name: APPCRASH

Application Name: ShippingPC-BmGame.exe

Application Version:

Application Timestamp: 52178ad2

Fault Module Name: atiumdag.dll

Fault Module Version:

Fault Module Timestamp: 573f7b19

Exception Code: c0000005

Exception Offset: 00026735

OS Version: 6.1.7601.

Locale ID: 1033

Additional Information 1: ffed

Additional Information 2: ffede055aeeee9c32d6dafe19d8702e3

Additional Information 3: b998

Additional Information 4: b998e929ae64ee1b6e62ad9acbc23a38


And then this log is displayed. This thoroughly hoses up the PC and I have to use task manager to end the game.


Rendering thread exception:

Genera! protection fault!

History: QA_APPROVED_BUILD_OCTOBER_2006 196405 23-O 1-2010 21:41.02 FMOD: 42200/42200 Game

OpenAdapterQ Address = 0x6f2d7tb6 (filename not found) [in C:\Windows\system32\atiumdag.dll]

OpenAdapterQ Address = 0x6f30f296 (filename not found) [in C:\Windows\system32\atumdag.dll]

OpenAdapterQ Address = Ox6f3oedad (filename not found) [in C:\Windows\system32\atumdag.dll]

XopOpenAdapters9o Address = 0x73d46cb6 (filename not found) [in C :\Windows\system 32\atu9pag.dll]

AmdQueryPowerXpressDeviceInfo Address = 0x6fe40e15 (filename not found) [in C:\Windows\system32\atcfx32.dll]

AmdQueryPowerXpressDeviceInfo Address = Ox6fe3fa6f (filename not found) [in C:\Windows\system32\atic&32.dll]

AmdQueryPowerXpressDevicelnfoO Address = Ox6fe3eOSd (filename not found) [in C: \Windows\system 3 2\atcfx 32.dll]

AmdQueryPowerXpressDevicelnfoÇj Address = Ox6fe3dcc7 (filename not found) [in C :\Windows\system 32\aticfx32.dll]

AmdQueryPowerXpressDeviceInfo Address = 0x6fe5246c (filename not found) [in C:\Windows\system32\atcfx32.dll]

AmdQueryPowerXpressDeviceInfo Address = Ox6fe4ca46 (filename not found) [in C :\Windows\system 32\atcfx32.dll]

AmdQueryPowerXpressDeviceInfo Address = Ox6feSlfGe (filename not found) [in C:\Windows\system32\atcfx32.dll]

AmdQueryPowerXpressDeviceInfo Address = 0x6fe52 1Cc (filename not found) [in C:\Windows\system32\alicfx32.dll]

OpenAdapterQ Address = Ox6fe2lbda (filename not found) [in C:\Windows\system32\alicl532.dll]

SetDxHelperAppModeQ Address = Ox6feec la 1 (filename not found) [in C :\Windows\system 32\dlumd9.dll]

SetDxHelperAppModeØ Address = Ox6feec22f (filename not found) [in C:\Windows\system32\dlumd9.dll]

SetDxHelperAppModeQ Address = Ox6fee5fas (filename not found) [in C:\Windows\system32\dlumd9.dll]

Direct3DshadervalidatorCreate9Q Address = 0x63 170f3c (filename not found) [in C :\Wîndows\system 32\d3d9.dll]

Direct3DshadervalidatorCreate9o) Address = 0x63 l7Sce 1 (filename not found) [in C :\Windows\system 32\d3d9.d!l]

Direct3DshadervalidatorCreate9Q Address = 0x63 170c3 1 (filename not found) [in C :\Windows\system 32\d3d9.dll]

Direct3DshadervalidatorCreate9Q Address = 0x63 17a 113 (filename not found) [in C :\Windows\system 32\d3d9.dll]

Direct3DshadervalidatorCreate9Q Address = 0x63 17a0a2 (filename not found) [in C :\Windows\system 32\d3d9,dIl]

OverlayHookD3D3 Address = 0x62e22 icO (filename not found) [in C :“rogram Files (x06)\Steam\gameoverlayrenderer.dll]

GetstackøwnerClassO Address = Oxeaa2S4 (filename not found) [in C:”program Files (x06)\Steam\steamapps\common”ßatman Arkham Asylum GOTY’inaries\ShippingPC-BmGame.exe] QA_APPROVED_BUILD_OCTOBLR2000 190400 23-01-2010 21:41.02 FMOD: 42200/42200 Game RaiseExceplionO Address = 0x76a1b727 (filename not found) [in C:\Windows\syswow64\J<ERNELBASE.dll] CxxmrowExceptionØ Address = 0x72d00e09 (filename not found) [in C :\Windows\WinSxS’ç<56_microsoft.vcOO.crt_lfceb 3b9a le loe3b_S.0. 50727.6 195_none_d09 1 54e044272b9&J’I1SVCROO.dII] GetOuter mostQ Address = Ox5ee4e 1 (filename not found) [in C ‘program Files (x86)\Steam\steamapps\com monatman Arkham Asylum GOTYinaries\ShippingPC-BmGame.exe] GetøutermostQ Address = 0x630fd5 (filename not found) [in C:’program Files (x06)\Steam\steamapps\common\atman Arkham Asylum GOTY’ßinaries\ShippingPC-BmGame.exe] GetøutermostQ Address = 0x7 lf7cb (filename not found) [in C:’program Files (x06)\Steam\steamapps\common\atman Arkham Asylum GOYY’inaries\ShippingPC-BmGame,exe]