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Update your laptop using Windows Update, especially the relevant Optional and Recommended updates, which will include .netframeworks and C++ upgrades. This must be done before attempting to install AMD graphics drivers.
Your laptop is equipped with switchable graphics. In order to update the AMD driver, the Intel graphics must be the current version. Go to this Intel link, and use the Intel Driver Update Utility to find the latest graphics driver for your laptop. Download and save it to your desktop.
Download these AMD drivers to your desktop.... http://support.amd.com/en-us/download/desktop/legacy?product=legacy3&os=Windows 8.1 - 64
Now delete the Intel drivers from your computer using 'uninstall a program' in the computer control panel.
Uninstall the AMD drivers from your computer using the 'uninstall a program' in the computer control panel.****see below
****Computers with Intel processors select the entire package for uninstall. ....uninstall everything.
****Computers with AMD processors uninstall the AMD graphics driver only.
Note: All anti-malware/anti-virus/anti-anything should be disabled during driver installation.
Now install the Intel drivers first....reboot. And lastly the AMD drivers....reboot.
NOTICE: If you do not want raptr/gaming evolved installed with your new drivers, select 'custom install' and uncheck the box for "gaming Evolved".
If you are having issues with the normal installation of the Mobility drivers, use the clean install method , making sure you install the latest Intel drivers.
Thx for your answer!
I did everything but it didn't work, when I launch Overwatch for instance it says that I'm using an Intel 4000
I still need help!
In device manager...do you have any yellow marks?
Some laptops allow you the change the graphics solution from 'dynamic' or 'switchable' to fixed' or something similar in the bios. This disables the integrated graphics.