Describe your system:
- AMD Graphics Card
- Make and model; e.g. AMD R9 290X = ATI AMD Radeon R6 Graphics & ATI AMD Radeon R7 M360
- Make and model; e.g. AMD R9 290X = ATI AMD Radeon R6 Graphics & ATI AMD Radeon R7 M360
- Desktop or Laptop System
- If a laptop, make and model of the Laptop = HP Pavillion 15-ab125nr
- Operating System
- E.g. Windows 10 64bit = Windows 10 64bit
- Driver version installed
- E.g. Radeon Software Crimson Edition 15.12 = For both the R6 and R7 GPUs 15.300.1025.1001
- Display Devices
- Make and model, connection/adapter in use, resolution and refresh rate; e.g. Samsung UE32850R 3840x2160 @60Hz Active DP to HDMI adapter
- One line for each display device connected = It's a laptop
- Make and model; e.g. Asus P8P67 Deluxe = HP 80B5 with AMD chipset
- Make and model number; e.g. FX 9590 = AMD A10-8700P Radeon R6 Compute Cores 4C+6G
- Power Supply Unit Make, Model & Wattage
- E.g. Thermaltake TR2 700W Gold
- Amount of memory installed; e.g. 16GB = 8GB
Describe your issue:
The AMD control center and/or Raptr application continually popped up stating my system had an upgrade available on the AMD website. Upon clicking the link provided, it would send me to an AMD webpage with the Version 16.3.2 driver. I attempted 4 TIMES to "update" my drivers from this page. A check of specifications showed the update did not happen even though I went through all the steps and received a confirmation window ( and shortly thereafter, the popup saying I have an update available)
I then attempted to use a DDU in order to get a good, clean install of the driver rather than updating. Instead of installing the 16.3.2 that I had downloaded and gone through all the windows and clicks to install, it installed 16.150.??? and only installed it once (instead of twice for BOTH graphics) Then I received a "Display Driver Crash/recovered" error (after getting a black screen) and the system automatically stopped that driver from working and began running the laptop off of the generic HP display driver for the monitor.
I again tried to update the driver to the latest version and AGAIN it would NOT update at all despite going through the ENTIRE process and getting a confirmation. A Google search has shown results that AMD is to blame for this issue in drivers not updating to the latest one.
I was able to re-install my previous version of driver in order to do anything but am unable to play any games because I receive NUMEROUS display driver crash errors and black screens. Suffice to say... this is EXTREMELY AGGRAVATING. I never had half as many problems with NVIDIA.
- AMD Graphics Card
Still waiting for help on this. Surely there are more people with AMD support than just you.
Three days waiting for help- this is unacceptable.
I have given the requested information, no reason I shouldn't have received assistance by now.
If you had given correct computer information, someone could have answered your question long ago....and you wouldn't have had to type in bold print.
Your computer has a AMD Quad-Core A10-8700P APU processor. Forget all the stuff you said you have. There is only one driver for laptop APU's...that serve both the integrated graphics as well as the discrete graphics chip.
Raptr is a third party program that you chose to install with the AMD drivers. It is not a AMD product. It frequently issues wrong update advice. AMD has the Beta drivers that Microsoft and Raptr/gaming evolved do not have. There are two places within raptr settings to disable 'check for new drivers automatically' and you should disable them.
Correct information was given less than 24 hours after the fact. My "not giving" the information at the very start does not and should not warrant no help given. That has to be the rudest statement/excuse I've ever seen.
Second, I gave my information IN BOLD because I copy/pasted the list details of information needed- it was in order to differentiate and was easier than shuffling back and forth between pages.
And last, Raptr not only came with the AMD card I purchased from Amazon and installed on my Desktop PC, it was already ON this laptop when I purchased it, straight from the box.
Now to my issue. Why oh why does the AMD "Detector" not see what I need when I use it? Why oh why is it that I have to MANUALLY research what I need specifically when AMD has a detector right on the website... and furthermore, why am I getting constant display driver crashes as if my driver is outdated/bad?
Oh wait.. you probably won't answer because I didn't use the "correct" procedure when asking....
Using the 5 step manual selection...yours would look like this:
...and your drivers would be > http://support.amd.com/en-us/download/mobile?os=Windows 10 - 64
These are the only drivers you install.
Would I need to do this twice since I have R6 and an R7 in the laptop? I also don't know how/if I should turn on Crossfire but it says it's off. Never had it before or used it.
1 of 1 people found this helpful
No.This is a driver package for APU's. It updates both integrated and discrete. This is the only driver you need to install for your laptop.
See my post below for the latest beta Crimson driver for your system. If you need any further assistance, reply to this post.
Apologies, i was not at work but was intending to respond upon my return, which is today.
The latest beta driver for your system is Crimson 16.2.1, which you can download here. You are currently using the latest WHQL driver.
Going through the selections as kingfish showed, the screen says I need 15.12.
If you have one of the following APU products please use Radeon Software Crimson Edition 15.12
I have the A10-8700P so I need the 15.12 driver. Going to attempt to install it and will update.
And there's the issue repeating itself. I attempted to update and it did not work. I received an error message after restarting. File System error (-2018374635). THIS is the problem I am having. No matter what driver I try to install, it does NOT work. I continue to receive display driver crashes. This is beyond ridiculous now.
The snippet below is taken from Microsoft with users reporting the same issue.
This issue may occur due to some system file corruption. I suggest you to run System file checker. System File checker (SFC) scan is done to check if there are any corrupted system files that could be causing this issue. Please follow the steps below:
- Press Windows key + X, select Command prompt (Admin) to bring up elevated Command prompt.
- In Command prompt type sfc/scannow and press enter.
- Restart the computer.
Open command prompt by pressing Windows key + X and selecting “Command prompt admin”.
- In command prompt, type the following commands and press Enter after each command:
- DISM.exe /Online /Cleanup-image /Scanhealth
- DISM.exe /Online /Cleanup-image /Restorehealth
- Close the command prompt and restart the PC and check if it works.
I actually did that after finding that same solution from Microsoft. Not only did the scan not turn up anything wrong, but the other two commands came back as not recognized. I typed it all in exactly as instructed.
I don't understand how I already have a corrupted file on a laptop I JUST purchased and removed from the box brand new.
Try this...do not try to type it...copy/paste it into command prompt.
dism.exe /online /cleanup-image /restorehealth
I hope were all not wasting our time here because of a simple thing like Windows Updates not being applied....which it's beginning to look like. You must set your Win Update setting to "Search for Windows and other Microsoft programs" "Give me Recommended Updates as well as Critical Updates". All this has to be done before trying to install AMD drivers. With a new computer, you will have 200+ updates.
Did you try to install the drivers I recommended? Scroll down to the 16.5.3 driver version.
Thanks for the insult of intelligence but it was updated 3 nights in a row before being shut down when I initially opened it and charged it. I even commented on how it seemed to be taking a very long time to update.
Additionally, here you go:
It's checked regularly by the system AND is set to update automatically.
If a scan says the system has no corrupted files then clearly the installation of the drivers is an issue and maybe the fault lies with AMD.
Edit: I did the restore as well as you stated to copy/paste. It came back done and a second scan came back clean.
Attempted an uninstall/install of new driver. HEre's the exact error message I receive:
C:\WINDOWS\system32>start "" "https://secure.amd.com/di?VID1=1002&VID2=1002&DID1=9874&DID2=6900&PID1=CARRIZO%209874&PID2=AMD%20Radeon%20Graphics%20Processor&SSVID1=103c&SSVID2=103c&SSID1=80b5&SSID2=80b5"
In the command prompt window. This is in addition to the popup window error message I listed before.
Thats not a error message....it's a thanks for installing the drivers...at least that's what the link you posted says.
If you haven't prevented Windows Update from automatically installing what it considers to be the latest drivers, it will uninstall the drivers you want and install what it wants.
I also receive the popup that says " File System error (-2018374635). "
why would it install what it wants if I'm clicking a specific download to install? That really sounds like some serious ignorant programming for windows update and if it really is so... Microsoft needs to fix that pronto. That's a behavior that no software should EVER have, Windows or otherwise. If I clicked to install THIS file.. it should do what I said. I used AMD's directions to go into the Programs list and uninstall AMD Install Manager, which uninstalls the driver and all the things that came with it. Then I clicked the download I had stored before restart and installed it. Then restarted the PC again and those popups are what I receive. The link inside the command prompt window and the error message popup.
I noticed something I hadn't before. When I click my download that I received from the AMD site for the 15.12 version, it opens the AMD Installer and goes through the motions to unzip the file and begin installing. When it comes to the screen where I am to accept the installation of a list of items, the driver version at the top displays as version 15.300. Can someone please explain to me WHY AMD is changing the version to 15.300 when I CLEARLY downloaded the 15.12.
I also followed the instructions on this page:
I really do not understand how it's being changed in the middle of the process.
EDIT/UPDATE: So AMD does this convoluted thing where they name something 15.12 but the driver is version 15.300- whatever.... This recent install seemed so smooth with no popup windows with errors and it even opened the webpage to say thanks for installing instead of giving me the command prompt. However, I still receive repeated display driver crash errors. Going to attempt to install the Crimson 16.3 which gives me driver 16.15 which under Supported Products claims mobile APUs for my PC are supported...