7 Replies Latest reply on May 31, 2016 11:07 AM by sandrino

    Graphic Driver

    thesirjohnsen

      When I want to open the "Radeon Settings" there is a window which shows "No AMD graphics driver installed or the AMD driver is not functioning properly. Please install the AMD driver appropriate for your AMD hardware.". So I installed the driver from the AMD website but the window is showing up anyway.

        • Re: Graphic Driver
          amdmatt

          Please provide more information about your system so we can help.

          INFORMATION REQUIRED WHEN POSTING A QUESTION

            • Re: Graphic Driver
              thesirjohnsen

              Thanks for your answer. Here are my system-datas:

               

                 - AMD Graphics Card

                    - AMD Radeon R7 M265

                 - Laptop System

                    - Acer Aspire V5-561G

                 - Operating System

                    - Windows 10 64bit

                 - Driver version installed

                    - AMD Minimal Setup: Crimson Edition 16.3.2

                 - Display Devices

                    - built in display

                 - Motherboard

                    - -

                 - CPU/APU

                    - Intel Core i7-4500U 1.8 Ghz (4M Cache, up to 3.00 Ghz)

                 - Power Supply Unit  Make, Model & Wattage

                    - 65 Watt, 2500 mAh, Li-Ion

                 - RAM

                    - 16GB

               

               

              When I started my Laptop there was a window in the bottom right corner

              which said that there was a AMD Software Update. So I wanted to go to the

              AMD Graphic Settings but it told me that there was no driver found. I

              installed the appropriate driver form the AMD Website. But it still showed

              up that there was no driver found.

              I also tried to play the installed games. Every game worked except "Counter

              Strike: Global offensive". (I send you a picture in the attachment)

              Thanks for your help and I hope that we can fix the problem.

               

              Yours

              Johannes

               

              2016-05-26 10:10 GMT+02:00 amdmatt <amd-external@jiveon.com>:

               

              Community <https://community.amd.com/?et=watches.email.thread>

              Graphic Driver in Graphics

               

              • Re: Graphic Driver
                thesirjohnsen

                Here is the picture I wanted to send you in my first mail.

                 

                Yours

                Johannes

                 

                PS: Since the software-update CS:GO is not working and the other games are

                suffering from low fps (AdVenture Capitalist, osu!, ShellShock Live)

                 

                2016-05-26 10:10 GMT+02:00 amdmatt <amd-external@jiveon.com>:

                 

                Community <https://community.amd.com/?et=watches.email.thread>

                Graphic Driver in Graphics

                 

                  • Re: Graphic Driver
                    amdmatt

                    Please try the steps below to see if it resolves the issue.

                     

                    1. Run the Windows self check tool to check scan and automatically repair any corrupt files found in Windows. There is a guide on how to do it here.  What you need to do is run an elevated command prompt (elevated means run it as administrator) and type SFC /SCANNOW. This will generate a statement indicating if errors were found the Operating system and if they were fixable.

                     

                    2. Make sure you have installed Microsfot NetFramework and Visual C++ 2013. These should be installed already, but they can become damaged, need repairing or reinstalling.

                     

                    3. Update Windows. Install all available critical, recommended and optional updates. Often Netframework and Visual C are included in the recommended or optional updates Windows provides. Windows should always be fully up to date before installing our drivers!

                     

                    4. Use DDU to sweep the system of AMD drivers.

                     

                    5. Install the latest Crimson 16.5.3 drivers once the above is completed.

                • Re: Graphic Driver
                  sandrino

                  Just to make sure, have you installed the intel drivers for your intergrated graphics as that is important, and if so are they updated?

                  Then you can install the AMD drivers and I am sure that it will work.