11 Replies Latest reply on Jun 2, 2016 10:00 PM by jza

    R9 380 Black Screen

    jza

      Hi, Just got a new R9 380 4gb and when I play Hearthstone or general internet browsing/video there are no problems at all.


      When I play overwatch however after a few min of gameplay all my screens will go black and I will be forced to manually reboot comp.

       

      It seems this issue has happened for many in the past.  I have the newest driver and hotfix installed.

       

      Please help !!

       

      Thank you

        • Re: R9 380 Black Screen
          jza

          Also I have tried the 15.7.1 drivers with same problem.

          • Re: R9 380 Black Screen
            amdmatt

            Please try the steps below to see if it resolves the issue.

             

            1. Run the Windows self check tool to check scan and automatically repair any corrupt files found in Windows. There is a guide on how to do it here.  What you need to do is run an elevated command prompt (elevated means run it as administrator) and type SFC /SCANNOW. This will generate a statement indicating if errors were found the Operating system and if they were fixable.

             

            2. Make sure you have installed Microsfot NetFramework and Visual C++ 2013. These should be installed already, but they can become damaged, need repairing or reinstalling.

             

            3. Update Windows. Install all available critical, recommended and optional updates. Often Netframework and Visual C are included in the recommended or optional updates Windows provides. Windows should always be fully up to date before installing our drivers!

             

            4. Use DDU to sweep the system of AMD drivers.

             

            5. Install Catalyst 15.11.1 Beta once the above is completed.