1 Reply Latest reply on May 25, 2016 2:25 AM by amdmatt

    Catalyst Control Center won't open


      I have a Win7-64 bit system with a Radeon HD 5570. Every time that I reboot or try to open Catalyst Control Center I get an error. See Attached Catalyst Control Center Error 2. After Uninstall/reinstall the same thing happens except the error slightly changed. See Attached Catalyst Error 3. Can you help me?

        • Re: Catalyst Control Center won't open

          Please try the steps below to see if it resolves the issue.


          1. Run the Windows self check tool to check scan and automatically repair any corrupt files found in Windows. There is a guide on how to do it here.  What you need to do is run an elevated command prompt (elevated means run it as administrator) and type SFC /SCANNOW. This will generate a statement indicating if errors were found the Operating system and if they were fixable.


          2. Make sure you have installed Microsfot NetFramework and Visual C++ 2013. These should be installed already, but they can become damaged, need repairing or reinstalling.


          3. Update Windows. Install all available critical, recommended and optional updates. Often Netframework and Visual C are included in the recommended or optional updates Windows provides. Windows should always be fully up to date before installing our drivers!


          4. Use DDU to sweep the system of AMD drivers.


          5. Install the latest Crimson 16.2.1 drivers once the above is completed.