2 Replies Latest reply on May 22, 2016 12:17 PM by mpsheen

    atikmpag.sys   – Driver crashing & Locking Windows

    mpsheen

      Hi All,

      I have an issue with my card which has re-surfaced, This happened not long after I brought the card but sorted itself out during the RMA period but now I’m out of that its happened again so I think I could have been sold a dud card?

       

      The issue:
      The entire machine will randomly lock up, Screens go black.
      Sometimes see a mis-match of colours.

      It can be day’s weeks before it happens, Or it can happen 10 times a night. Something specifically seems to set it off.
      The card is not really pushed and it’s in a well-designed setup and kept cool – not a bodge build.

       

      Trouble shooting:
      Fresh install
      Gone back to windows 7 and then back to windows 10 – happened on all rebuilds, approx. 5
      Tried another graphics card (didn’t happen but then its sporadic)
      Swapped power supplies
      Ran windows from a hard drive to rule out my SSD at the time which had errors
      Swapped out RAM
      Reverted overclock from CPU (PC is cooled well all over)
      Rolled back driver versions
      Used different drivers for the motherboard & now all up to date
      Updated my Mother board Bios
      Tried upping the voltage to the 7870 a tiny amount because of age.
      sfc /scannow

      Bios settings to default
      ran mem test(s)
      Ran Future mark for a while
      Ran CPU burn tests both on old overclock and on stock settings

      Im sure i have tried more than the above

      Propped up the other end of the card to keep it level in the PCI slot / doesnt droop

       

       

       

       

       

       


      What I got to work:
      When I moved my graphics card into a slower PCI slot, it worked fine.
      After a while I moved it back into the x16 slot and it worked fine.
      Then after a while after that the issue re-surfaced.

       

      Memory dump points to three things
      atikmpag.sys   - atikmpag.sys+cf50
      dxgkrnl.sys - dxgkrnl.sys+1411dc
      dxgmms2.sys - dxgmms2.sys+1e481

       

      Event viewer:

      sometimes this gets stuck in a loop until the pc is turned off and back on

      "Display driver amdkmdap stopped responding and has successfully recovered."

       

      Machine Specs:
      intel 3770k – stock speeds
      16 GB Geil Ram
      Samsung SSD – health all good
      asus p8z77-v lx mother board – latest bios
      MSI Hawk 7870 graphics card – stock speed voltages ect..



        
      I am at a total loss, to me the issue is pointing towards Motherboard or graphics card.

      I am planning on getting a new card at some point, After a google it seems a lot of people have this issue which begs the question should I jump provider?
      This wont be any time soon....


      If anyone can provide any assistance it would be much appreciated.

      PS:

      Currently i am running driver version 16.150.2401.1002

        • Re: atikmpag.sys   – Driver crashing & Locking Windows
          paulo_cwb

          After login your windows , close the application task manager ( AMD RADEON SETTINGS ) , it seems absurd , but that's how I managed to keep my updated drivers and smoothly.

          Driver Packaging Version

          16.20.1010.1002-160515a-302598E

          and

          AMD Vulkan Driver Version

          1.0.11.0

          and

          AMD Mantle Version

          9.1.10.123

           

          I do it whenever I update my drivers and I had no more cucumbers, LMAO !!!!!

            • Re: atikmpag.sys   – Driver crashing & Locking Windows
              mpsheen

              Tried this,

               

              I have also tried uninstalling / not installing MSI After burner

              Adjusted windows settings so you dont get a window preview when dragging / dropping turned all the fancy stuff off.

               

              Drivers got really unstable, I've now put the card back in the slower PCIe slot

              I can run bench marks for hours on end, i'll leave the computer on desktop and it will randomly crash out

               

              I think my only resolution is to buy a new graphics card, Wish i would have claimed under warranty when it was doing it