1 Reply Latest reply on May 18, 2016 2:49 AM by amdmatt

    I'm unable to open "radeon additional settings"


      Hello everybody ! (I'm french, soory for my bad english)


      Since some updates, i'm unable to open radeon additional setting, when i click on the button nothing happens :/



      I've tried to click on the CCC.exe file but nothing happens also...


      Please someone can help me ?

        • Re: I'm unable to open "radeon additional settings"

          Please prefer to the release notes of Crimson


          Known Issues:

          • Radeon Settings Additional Settings page may not be available when upgrading to Radeon Software Crimson Edition from the current windows update driver. As a work around please clean uninstall all current Radeon Software when upgrading if your system exhibits this issue.


          Please try the steps below in order to resolve your issue.


          1. Run the Windows self check tool to check scan and automatically repair any corrupt files found in Windows. There is a guide on how to do it here.  What you need to do is run an elevated command prompt (elevated means run it as administrator) and type SFC /SCANNOW. This will generate a statement indicating if errors were found the Operating system and if they were fixable.


          2. Make sure you have installed Microsfot NetFramework and Visual C++ 2013. These should be installed already, but they can become damaged, need repairing or reinstalling.


          3. Update Windows. Install all available critical, recommended and optional updates. Often Netframework and Visual C are included in the recommended or optional updates Windows provides. Windows should always be fully up to date before installing our drivers!


          4. Use DDU to sweep the system of AMD drivers.


          5. Install the latest Crimson drivers once the above is completed.