1 Reply Latest reply on May 11, 2016 3:48 AM by amdmatt

    Windows 10 Bluescreen When Installing AMD Crimson Drivers

    jakjak2112

      Hello,

      I've recently upgraded my Windows 7 PC to Windows 10 and I am having problems installing the AMD graphics drivers needed for my dedicated GPU.

      Each time either Windows update or I try to install the graphics drivers I get a blue screen and the following error message:

      system_thread_exception_not_handled (atikmdag.sys) 

      I'm currently using my dedicated graphics for my main and second monitor; the screens both show the same main monitor view.

      The dedicated graphics card in device manager shows as:

      "Microsoft Basic Display Adapter" 

      I've done/tried:

      • Uninstalling the old graphics drivers with the Windows control panel
      • Using DDU
      • Deleting Windows.old
      • Installing latest stable drivers (16.3.2)
      • Installing the latest beta drivers (16.3.2 Hotfix)
      • Installing previous driver (16.3)

            Link to the drivers

      Specs

      • Gigabyte 7970 1 GHZ
      • Z77X-D3H motherboard with latest bios (F18i)
      • Windows version: 1511 (OS Build 10586.218)

      Other noteworthy things

      • A hardware disconnection sound is played before the blue screen error
      • GPU fan speed increases during bluescreen and reverts after bluescreen ends
      • During driver install through exe, error dialogue box appears with the name "AMD Install Manager" saying: "Application Install: install package failure!"
        • Re: Windows 10 Bluescreen When Installing AMD Crimson Drivers
          amdmatt

          Thanks for the information provided. Please try the steps below to see if it resolves your issue.

           

          1. Run the Windows self check tool to check scan and automatically repair any corrupt files found in Windows. There is a guide on how to do it here.  What you need to do is run an elevated command prompt (elevated means run it as administrator) and type SFC /SCANNOW. This will generate a statement indicating if errors were found the Operating system and if they were fixable.

           

          2. Make sure you have installed Microsfot NetFramework and Visual C++ 2013. These should be installed already, but they can become damaged, need repairing or reinstalling.

           

          3. Update Windows. Install all available critical, recommended and optional updates. Often Netframework and Visual C are included in the recommended or optional updates Windows provides. Windows should always be fully up to date before installing our drivers!

           

          4. Use DDU to sweep the system of AMD drivers.

           

          5. Install the latest Crimson 16.5.1 drivers once the above is completed.