0 Replies Latest reply on May 9, 2016 5:56 PM by jegs2

    Fallout 4 crashes to desktop on Mac Pro (2013) - AMD Firepro D500

    jegs2

      Issue:  Game crashes to desktop with message (not exact wording, since it disappears quickly) - Driver stopped working and has recovered

       

      Operating system: Microsoft Windows Home (Version 10.0.10586 Build 10586) - 64 bit

      Processor: Intel Xeon CPU E5-1620 v2 @ 3.70GHz, 3701 Mhz, 4 Cores, 8 Logical Processors

      Graphics card(s): AMD Firepro D500 (FireGL V) x 2,

           (AMD Crossfire enabled)

      Display: Digital Flat-Panel (Thunderbolt), 2560x1440, 60 Hz

      Overclocking?: No

      Power Supply ( wattage,manufacturer, and model number): Apple (2013 Mac Pro):

      Power ConsumptionThermal Output
      IdleCPU Max
      IdleCPU Max
      43 W238 W147 BTU/h812 BTU/h

      Have you checked for a Motherboard bios update?: Yes.  None available

      Memory: 16 GB

      Windows Update current? 'Optional' updates installed?: Fully updated - no extra options

      When did the issue first appear?: Since initial installation, approximately two months ago - will sometimes play up to an hour without crashing, sometimes freezes, always ends up crashing to desktop with same or similar quickly-disappearing message.  No other game crashes, including Skyrim, which supposedly uses the same game engine

      Steps you have taken to correct the issue:

      - Run game at different resolutions, including High, Medium, and Low

      - Disable all graphic 'extras' and run at all resolutions

      - Disable Avira AV

      - Delete game from Steam (ensuring all files removed from drive), reinstall and run, not using saves (new game)

      - Took Mac Pro in to Apple Store - no issues found (They do not run the machine in Windows mode)

      - Install latest Apple Boot Camp updates

       

      Thanks in advance for any help.  It may be worth noting that my 2010 Mac Pro (older 'box' model) runs Fallout 4 in high settings with no issues at all, and I've seen rumors online about issues with the D500.