6 Replies Latest reply on May 10, 2016 5:26 AM by amdmatt

    amd radeon 6600m and 6700m

    jameson10th

      I have a HP Envy 15 3021-tx. My original AMD graphic is Radeon HD 7690M but after i clean install window 7 it install amd radeon 6600m and 6700m, same graphic driver after i installed window 10. After downloading the latest catalyst, installing the catalyst at detecting display driver it just crash into black screen. So currently im using my intel hd graphics 3000. Any idea which catalyst should i install or it just meant my graphic card is spoiled ?

        • Re: amd radeon 6600m and 6700m
          amdmatt

          Please try the following steps, which should resolve your issue.

           

          1. Run the Windows self check tool to check scan and automatically repair any corrupt files found in Windows. There is a guide on how to do it here.  What you need to do is run an elevated command prompt (elevated means run it as administrator) and type SFC /SCANNOW. This will generate a statement indicating if errors were found the Operating system and if they were fixable.

           

          2. Make sure you have installed Microsfot NetFramework and Visual C++ 2013. These should be installed already, but they can become damaged, need repairing or reinstalling.

           

          3. Update Windows. Install all available critical, recommended and optional updates. Often Netframework and Visual C are included in the recommended or optional updates Windows provides. Windows should always be fully up to date before installing our drivers!

           

          4. Use DDU to sweep the system of AMD drivers.

           

          5. Disable your antivirus and firewall and install the latest Crimson 16.2.1 drivers once the above is completed.

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          • Re: amd radeon 6600m and 6700m
            kingfish

            Which OS are you running? Win10 is not supported for your laptop.

            1 of 1 people found this helpful
            • Re: amd radeon 6600m and 6700m
              sandrino

              Have you tried turning off and back on again ( just joking)