5 Replies Latest reply on May 6, 2016 3:52 AM by john007

    AMD install manager - Install Package Failure

    scrimshaw

      Problem summary

       

      When attempting to Install the latest AMD Radeon Software Crimson version 16.4.2

      the errors are encountered

      AMD install manager - install package failure

       

      error2.gif

       

      The drivers however will install as normal but once installation is complete and reboot is performed, there is no AMD GPU configuration tool to be seen

      (missing from task manager, no right click context menu item and no System tray icon)

      Errors.gif

      -----------

       

      System Summary

       

      GPU:

      AMD R9 380 4GB -

       

      Desktop type

      Custom built with off the shelf parts

       

      Hardware specifications

      Intel Core i5-3570 (No overclocking)

      12GB DDR3 1600mhz RAM (No overclocking)

      ASROCK Z77 Extreme4 (Not using Built-in VGA, deactivated in BIOS)

      730 watt Bronze 80PLUS Enermax Revolution XT power supply

       

      Software and Drivers installed

      Windows 10 64bit

      Radeon Software Crimson Edition 16.4.2

      System Locale: Set to Japan

       

      Display Adapters

      Display connected via - Display used

      HDMI - AOC 24" LCD panel @ 1080p 60hz

      DVI - BenQ G2420HD 1080p 60hz

       

      Help is appreciated

       

      Message was edited by: Ray Lowe - added screenshots