AnsweredAssumed Answered

AMD install manager - Install Package Failure

Question asked by scrimshaw on May 4, 2016
Latest reply on May 6, 2016 by john007

Problem summary


When attempting to Install the latest AMD Radeon Software Crimson version 16.4.2

the errors are encountered

AMD install manager - install package failure




The drivers however will install as normal but once installation is complete and reboot is performed, there is no AMD GPU configuration tool to be seen

(missing from task manager, no right click context menu item and no System tray icon)




System Summary



AMD R9 380 4GB -


Desktop type

Custom built with off the shelf parts


Hardware specifications

Intel Core i5-3570 (No overclocking)

12GB DDR3 1600mhz RAM (No overclocking)

ASROCK Z77 Extreme4 (Not using Built-in VGA, deactivated in BIOS)

730 watt Bronze 80PLUS Enermax Revolution XT power supply


Software and Drivers installed

Windows 10 64bit

Radeon Software Crimson Edition 16.4.2

System Locale: Set to Japan


Display Adapters

Display connected via - Display used

HDMI - AOC 24" LCD panel @ 1080p 60hz

DVI - BenQ G2420HD 1080p 60hz


Help is appreciated


Message was edited by: Ray Lowe - added screenshots