5 Replies Latest reply on May 6, 2016 3:52 AM by john007

    AMD install manager - Install Package Failure


      Problem summary


      When attempting to Install the latest AMD Radeon Software Crimson version 16.4.2

      the errors are encountered

      AMD install manager - install package failure




      The drivers however will install as normal but once installation is complete and reboot is performed, there is no AMD GPU configuration tool to be seen

      (missing from task manager, no right click context menu item and no System tray icon)




      System Summary



      AMD R9 380 4GB -


      Desktop type

      Custom built with off the shelf parts


      Hardware specifications

      Intel Core i5-3570 (No overclocking)

      12GB DDR3 1600mhz RAM (No overclocking)

      ASROCK Z77 Extreme4 (Not using Built-in VGA, deactivated in BIOS)

      730 watt Bronze 80PLUS Enermax Revolution XT power supply


      Software and Drivers installed

      Windows 10 64bit

      Radeon Software Crimson Edition 16.4.2

      System Locale: Set to Japan


      Display Adapters

      Display connected via - Display used

      HDMI - AOC 24" LCD panel @ 1080p 60hz

      DVI - BenQ G2420HD 1080p 60hz


      Help is appreciated


      Message was edited by: Ray Lowe - added screenshots