AnsweredAssumed Answered

Frames freez every 2 secounds for 1 secound & after trying to update AMD graphic driver, image stop even when starting up windows.

Question asked by lcam on May 3, 2016
Latest reply on Dec 8, 2016 by kengraham

As the title says, since 3 weeks I have been having frames freez every 2 secounds for 1 secound I will post a video about it. (Even in Notepad after reboot system, with <5%CPU,<30%Memory and <2%Disk usage seen with Task Manager)


VIDEO RELATED: >>>>> <<<<<<<<<



When trying to update drivers with AMD catalyst control center, when installing the screen went black wait like 10 min and didn't change, restarting with Power botton, screen froze again 20 secounds later. I had to make a recovery system.



It is desperate me, more the frames freez. I'm not asking help because low FPS on games. I can't do my job, even working at Word fluid.


Thanks for any help!




This is all my system info (made by DirectX Diagnostic "DxDiag" on Win+R):



Time of this report: 5/3/2016, 03:42:12

Operating System: Windows 10 Home 64-bit (10.0, Build 10586) (10586.th2_release_sec.160328-1908)

System Manufacturer: Hewlett-Packard

System Model: HP Pavilion 15 Notebook PC

Processor: AMD A6-5200 APU with Radeon(TM) HD Graphics     (4 CPUs), ~2.0GHz

Memory: 8192MB RAM

Available OS Memory: 7650MB RAM

Microsoft Graphics Hybrid: Not Supported



Card name: AMD Radeon HD 8400 / R3 Series

Manufacturer: Advanced Micro Devices, Inc.

Chip type: AMD Radeon Graphics Processor (0x9830)

Device Type: Full Device

Device Key: Enum\PCI\VEN_1002&DEV_9830&SUBSYS_2170103C&REV_00

Display Memory: 5336 MB

Dedicated Memory: 1511 MB

Shared Memory: 3825 MB

Current Mode: 1366 x 768 (32 bit) (60Hz)

Monitor Name: Generic PnP Monitor

Native Mode: 1366 x 768(p) (59.989Hz)

Output Type: Internal

Driver Name: aticfx64.dll,aticfx64.dll,aticfx64.dll,amdxc64.dll,aticfx32,aticfx32,aticfx32,amdxc32,atiumd64.dll,atidxx64.dll,atidxx64.dll,atiumdag,atidxx32,atidxx32,atiumdva,atiumd6a.cap,atitmm64.dll

Driver File Version: 8.17.0010.1429 (English)

Driver Version: 15.300.1025.1001

DDI Version: 12

Feature Levels: 12.0,11.1,11.0,10.1,10.0,9.3,9.2,9.1

Driver Model: WDDM 2.0

Graphics Preemption: DMA

Compute Preemption: DMA

Miracast: Not Supported by Graphics driver

Hybrid Graphics GPU: Not Supported

Power P-states: Not Supported

Driver Attributes: Final Retail

Driver Date/Size: 29/11/2015 12:00:00 a. m., 1519200 bytes

WHQL Logo'd: Yes

WHQL Date Stamp:

Driver Strong Name: oem14.inf:cb0ae4148c08a993:ati2mtag_Kabini_Mobile:15.300.1025.1001:pci\ven_1002&dev_9830

Rank Of Driver: 00D12001



Here my drivers: here my drivers.png