AnsweredAssumed Answered

"An exception occurred! Type: RuntimeException"

Question asked by marcellporto on May 1, 2016
Latest reply on May 2, 2016 by goodplay



I used the AMD AutoDetect Tool to find the best drive to my laptop (radeon-crimson-16.3.2-minimalsetup.exe, according to the tool) but I'm not sure if I'm proceeding right.

My Hardware is a AMD Radeon R7 M265 so I downloaded the Radeon serie R7 M200 and tried to install it but, when I did it, an error occurred:


"An exception occurred! Type: RuntimeException, Message: The primary document entity could not be opened. Id="


And then, a new message:


"No installabe component. Contact AMD for support"


I also tried to install the Radeon serie R7 M300, with no sucess either (the same issue, just like the M200). I'd be grateful if somebody could help me.


Best regards,


Marcell Porto