0 Replies Latest reply on Apr 30, 2016 9:05 PM by jgadzia@sbcglobal.net

    r9 380 and newest catalyst driver wont let windows boot

    jgadzia@sbcglobal.net

      installed catalyst drivers that came with card and seemed to work, but i never tried any game. then decided to upgrade catalyst, after upgrading catalyst and after restart windows load screen would hang (i let it go for over 30 min) it still wouldnt boot into windows.  Decided to do a clean install of windows 8.1.  downloaded latest catalyst drivers again (allowed website to pick the drivers for me)  still would not boot into windows after install (hang on windows load screen, dots never stopped circling).  Next decided to upgrade the bios on my motherboard.  Reinstalled windows again after that.  Still would hang on load screen with newest drivers.  Became so frustrated, i reinstalled windows again and just installed the drivers off the disk that came with the card.   Thought everything was working, but when i go into device driver, i see two video cards the amd radeon r9 380 which appears to be working and another video card amd radeon hd8200/r3 which has a yellow flag..  I have no idea where that came from.  I tried uninstalling it, but ir returns again and again.  So now i am on catalyst 15.7.1.  not sure what i should do next, i would very much appreciate it.  I have included the log of the system specs, and the install log of the current version that works, as i could not get into windows to get the newest catalyst version info.

       

       

      OS Name Microsoft Windows 8.1 Pro

      Version 6.3.9600 Build 9600

      Other OS Description Not Available

      OS Manufacturer Microsoft Corporation

      System Name JOEYS-PC

      System Manufacturer ASUS

      System Model All Series

      System Type x64-based PC

      System SKU All

      Processor AMD Sempron(tm) 3850 APU with Radeon(tm) R3, 1300 Mhz, 4 Core(s), 4 Logical Processor(s)

      BIOS Version/Date American Megatrends Inc. 1501, 4/1/2016

      SMBIOS Version 2.7

      Embedded Controller Version 255.255

      BIOS Mode Legacy

      BaseBoard Manufacturer ASUSTeK COMPUTER INC.

      BaseBoard Model Not Available

      BaseBoard Name Base Board

      Platform Role Desktop

      Secure Boot State Unsupported

      PCR7 Configuration Binding Not Possible

      Windows Directory C:\Windows

      System Directory C:\Windows\system32

      Boot Device \Device\HarddiskVolume1

      Locale United States

      Hardware Abstraction Layer Version = "6.3.9600.17196"

      User Name joeys-pc\joey

      Time Zone Pacific Daylight Time

      Installed Physical Memory (RAM) 8.00 GB

      Total Physical Memory 7.43 GB

      Available Physical Memory 5.91 GB

      Total Virtual Memory 9.25 GB

      Available Virtual Memory 7.44 GB

      Page File Space 1.81 GB

      Page File C:\pagefile.sys

      Hyper-V - VM Monitor Mode Extensions Yes

      Hyper-V - Second Level Address Translation Extensions Yes

      Hyper-V - Virtualization Enabled in Firmware Yes

      Hyper-V - Data Execution Protection Yes

       

       

       

       

       

       

      Installation Report

      04/30/16 09:16:10

       

       

       

       

      Hardware information

       

      Name AMD Radeon (TM) R9 380 Series

      Manufacturer Advanced Micro Devices, Inc.

      Device ID 0x6939

      Vendor ID 0x1002

      Class Code 0x030000

      Revision ID 0xf1

      Subsystem ID 0x2359

      Subsystem vendor ID 0x148c

      Other hardware

       

      Existing packages

      Packages for install

      AMD Display Driver

      Final Status: Success

      Version of Item: 15.201.0.0000

      Size: 90 Mbytes

      HDMI Audio Driver

      Final Status: Success

      Version of Item: 9.0.0.9909

      Size: 1 Mbytes

      AMD Catalyst Control Center

      Final Status: Success

      Version of Item: 2015.0801.2135.36985

      Size: 150 Mbytes

      ACP Application

      Final Status: Success

      Version of Item: 2.15.30.0019

      Size: 1 Mbytes

      AMD Catalyst Install Manager

      Final Status: Success

      Version of Item: 8.0.916.0

      Size: 20 Mbytes

      Microsoft Visual C++ 2012 Redistributable (x86)

      Final Status: Success

      Version of Item: 11.0.50727

      Size: 9 Mbytes

      Microsoft Visual C++ 2012 Redistributable (x64)

      Final Status: Success

      Version of Item: 11.0.50727

      Size: 9 Mbytes

      AMD Quick Stream Technology

      Final Status: Success

      Version of Item: 4.0.2.0

      Size: 9 Mbytes

       

       

       

      Other detected devices

       

       

       

      Manufacturer Advanced Micro Devices, Inc.

      Device ID 0x7801

      Vendor ID 0x1022

      Class Code 0x010601

      Revision ID 0x40

      Subsystem ID 0x8623

      Subsystem vendor ID 0x1043

       

       

       

       

      Manufacturer Advanced Micro Devices, Inc.

      Device ID 0x780d

      Vendor ID 0x1022

      Class Code 0x040300

      Revision ID 0x02

      Subsystem ID 0x8576

      Subsystem vendor ID 0x1043

       

       

       

       

      Manufacturer Advanced Micro Devices, Inc.

      Device ID 0x9840

      Vendor ID 0x1002

      Class Code 0x040300

      Revision ID 0x00

      Subsystem ID 0x8623

      Subsystem vendor ID 0x1043

       

       

       

       

      Manufacturer Advanced Micro Devices, Inc.

      Device ID 0xaad8

      Vendor ID 0x1002

      Class Code 0x040300

      Revision ID 0x00

      Subsystem ID 0xaad8

      Subsystem vendor ID 0x148c

       

      AMD Radeon HD 8200 / R3 Series

       

      Manufacturer Advanced Micro Devices, Inc.

      Device ID 0x9836

      Vendor ID 0x1002

      Class Code 0x030000

      Revision ID 0x00

      Subsystem ID 0x8623

      Subsystem vendor ID 0x1043

       

       

       

       

      Manufacturer Advanced Micro Devices, Inc.

      Device ID 0x1532

      Vendor ID 0x1022

      Class Code 0x060000

      Revision ID 0x00

      Subsystem ID 0x0000

      Subsystem vendor ID 0x0000

       

       

       

       

      Manufacturer Advanced Micro Devices, Inc.

      Device ID 0x780b

      Vendor ID 0x1022

      Class Code 0x0c0500

      Revision ID 0x3a

      Subsystem ID 0x8623

      Subsystem vendor ID 0x1043

       

       

       

       

      Manufacturer Advanced Micro Devices, Inc.

      Device ID 0x1536

      Vendor ID 0x1022

      Class Code 0x060000

      Revision ID 0x00

      Subsystem ID 0x8623

      Subsystem vendor ID 0x1043

       

       

       

       

      Manufacturer Advanced Micro Devices, Inc.

      Device ID 0x1534

      Vendor ID 0x1022

      Class Code 0x060000

      Revision ID 0x00

      Subsystem ID 0x0000

      Subsystem vendor ID 0x0000

       

       

       

       

      Manufacturer Advanced Micro Devices, Inc.

      Device ID 0x1439

      Vendor ID 0x1022

      Class Code 0x060400

      Revision ID 0x00

      Subsystem ID 0x8623

      Subsystem vendor ID 0x1043

       

       

       

       

      Manufacturer Advanced Micro Devices, Inc.

      Device ID 0x1439

      Vendor ID 0x1022

      Class Code 0x060400

      Revision ID 0x00

      Subsystem ID 0x8623

      Subsystem vendor ID 0x1043

       

       

       

       

      Manufacturer Advanced Micro Devices, Inc.

      Device ID 0x1439

      Vendor ID 0x1022

      Class Code 0x060400

      Revision ID 0x00

      Subsystem ID 0x8623

      Subsystem vendor ID 0x1043

       

       

       

       

      Manufacturer Advanced Micro Devices, Inc.

      Device ID 0x1531

      Vendor ID 0x1022

      Class Code 0x060000

      Revision ID 0x00

      Subsystem ID 0x0000

      Subsystem vendor ID 0x0000

       

       

       

       

      Manufacturer Advanced Micro Devices, Inc.

      Device ID 0x1533

      Vendor ID 0x1022

      Class Code 0x060000

      Revision ID 0x00

      Subsystem ID 0x0000

      Subsystem vendor ID 0x0000

       

       

       

       

      Manufacturer Advanced Micro Devices, Inc.

      Device ID 0x1530

      Vendor ID 0x1022

      Class Code 0x060000

      Revision ID 0x00

      Subsystem ID 0x0000

      Subsystem vendor ID 0x0000

       

       

       

       

      Manufacturer Advanced Micro Devices, Inc.

      Device ID 0x1538

      Vendor ID 0x1022

      Class Code 0x060000

      Revision ID 0x00

      Subsystem ID 0x0000

      Subsystem vendor ID 0x0000

       

       

       

       

      Manufacturer Advanced Micro Devices, Inc.

      Device ID 0x1535

      Vendor ID 0x1022

      Class Code 0x060000

      Revision ID 0x00

      Subsystem ID 0x0000

      Subsystem vendor ID 0x0000