AnsweredAssumed Answered

r9 380 and newest catalyst driver wont let windows boot

Question asked by jgadzia@sbcglobal.net on Apr 30, 2016

installed catalyst drivers that came with card and seemed to work, but i never tried any game. then decided to upgrade catalyst, after upgrading catalyst and after restart windows load screen would hang (i let it go for over 30 min) it still wouldnt boot into windows.  Decided to do a clean install of windows 8.1.  downloaded latest catalyst drivers again (allowed website to pick the drivers for me)  still would not boot into windows after install (hang on windows load screen, dots never stopped circling).  Next decided to upgrade the bios on my motherboard.  Reinstalled windows again after that.  Still would hang on load screen with newest drivers.  Became so frustrated, i reinstalled windows again and just installed the drivers off the disk that came with the card.   Thought everything was working, but when i go into device driver, i see two video cards the amd radeon r9 380 which appears to be working and another video card amd radeon hd8200/r3 which has a yellow flag..  I have no idea where that came from.  I tried uninstalling it, but ir returns again and again.  So now i am on catalyst 15.7.1.  not sure what i should do next, i would very much appreciate it.  I have included the log of the system specs, and the install log of the current version that works, as i could not get into windows to get the newest catalyst version info.

 

 

OS Name Microsoft Windows 8.1 Pro

Version 6.3.9600 Build 9600

Other OS Description Not Available

OS Manufacturer Microsoft Corporation

System Name JOEYS-PC

System Manufacturer ASUS

System Model All Series

System Type x64-based PC

System SKU All

Processor AMD Sempron(tm) 3850 APU with Radeon(tm) R3, 1300 Mhz, 4 Core(s), 4 Logical Processor(s)

BIOS Version/Date American Megatrends Inc. 1501, 4/1/2016

SMBIOS Version 2.7

Embedded Controller Version 255.255

BIOS Mode Legacy

BaseBoard Manufacturer ASUSTeK COMPUTER INC.

BaseBoard Model Not Available

BaseBoard Name Base Board

Platform Role Desktop

Secure Boot State Unsupported

PCR7 Configuration Binding Not Possible

Windows Directory C:\Windows

System Directory C:\Windows\system32

Boot Device \Device\HarddiskVolume1

Locale United States

Hardware Abstraction Layer Version = "6.3.9600.17196"

User Name joeys-pc\joey

Time Zone Pacific Daylight Time

Installed Physical Memory (RAM) 8.00 GB

Total Physical Memory 7.43 GB

Available Physical Memory 5.91 GB

Total Virtual Memory 9.25 GB

Available Virtual Memory 7.44 GB

Page File Space 1.81 GB

Page File C:\pagefile.sys

Hyper-V - VM Monitor Mode Extensions Yes

Hyper-V - Second Level Address Translation Extensions Yes

Hyper-V - Virtualization Enabled in Firmware Yes

Hyper-V - Data Execution Protection Yes

 

 

 

 

 

 

Installation Report

04/30/16 09:16:10

 

 

 

 

Hardware information

 

Name AMD Radeon (TM) R9 380 Series

Manufacturer Advanced Micro Devices, Inc.

Device ID 0x6939

Vendor ID 0x1002

Class Code 0x030000

Revision ID 0xf1

Subsystem ID 0x2359

Subsystem vendor ID 0x148c

Other hardware

 

Existing packages

Packages for install

AMD Display Driver

Final Status: Success

Version of Item: 15.201.0.0000

Size: 90 Mbytes

HDMI Audio Driver

Final Status: Success

Version of Item: 9.0.0.9909

Size: 1 Mbytes

AMD Catalyst Control Center

Final Status: Success

Version of Item: 2015.0801.2135.36985

Size: 150 Mbytes

ACP Application

Final Status: Success

Version of Item: 2.15.30.0019

Size: 1 Mbytes

AMD Catalyst Install Manager

Final Status: Success

Version of Item: 8.0.916.0

Size: 20 Mbytes

Microsoft Visual C++ 2012 Redistributable (x86)

Final Status: Success

Version of Item: 11.0.50727

Size: 9 Mbytes

Microsoft Visual C++ 2012 Redistributable (x64)

Final Status: Success

Version of Item: 11.0.50727

Size: 9 Mbytes

AMD Quick Stream Technology

Final Status: Success

Version of Item: 4.0.2.0

Size: 9 Mbytes

 

 

 

Other detected devices

 

 

 

Manufacturer Advanced Micro Devices, Inc.

Device ID 0x7801

Vendor ID 0x1022

Class Code 0x010601

Revision ID 0x40

Subsystem ID 0x8623

Subsystem vendor ID 0x1043

 

 

 

 

Manufacturer Advanced Micro Devices, Inc.

Device ID 0x780d

Vendor ID 0x1022

Class Code 0x040300

Revision ID 0x02

Subsystem ID 0x8576

Subsystem vendor ID 0x1043

 

 

 

 

Manufacturer Advanced Micro Devices, Inc.

Device ID 0x9840

Vendor ID 0x1002

Class Code 0x040300

Revision ID 0x00

Subsystem ID 0x8623

Subsystem vendor ID 0x1043

 

 

 

 

Manufacturer Advanced Micro Devices, Inc.

Device ID 0xaad8

Vendor ID 0x1002

Class Code 0x040300

Revision ID 0x00

Subsystem ID 0xaad8

Subsystem vendor ID 0x148c

 

AMD Radeon HD 8200 / R3 Series

 

Manufacturer Advanced Micro Devices, Inc.

Device ID 0x9836

Vendor ID 0x1002

Class Code 0x030000

Revision ID 0x00

Subsystem ID 0x8623

Subsystem vendor ID 0x1043

 

 

 

 

Manufacturer Advanced Micro Devices, Inc.

Device ID 0x1532

Vendor ID 0x1022

Class Code 0x060000

Revision ID 0x00

Subsystem ID 0x0000

Subsystem vendor ID 0x0000

 

 

 

 

Manufacturer Advanced Micro Devices, Inc.

Device ID 0x780b

Vendor ID 0x1022

Class Code 0x0c0500

Revision ID 0x3a

Subsystem ID 0x8623

Subsystem vendor ID 0x1043

 

 

 

 

Manufacturer Advanced Micro Devices, Inc.

Device ID 0x1536

Vendor ID 0x1022

Class Code 0x060000

Revision ID 0x00

Subsystem ID 0x8623

Subsystem vendor ID 0x1043

 

 

 

 

Manufacturer Advanced Micro Devices, Inc.

Device ID 0x1534

Vendor ID 0x1022

Class Code 0x060000

Revision ID 0x00

Subsystem ID 0x0000

Subsystem vendor ID 0x0000

 

 

 

 

Manufacturer Advanced Micro Devices, Inc.

Device ID 0x1439

Vendor ID 0x1022

Class Code 0x060400

Revision ID 0x00

Subsystem ID 0x8623

Subsystem vendor ID 0x1043

 

 

 

 

Manufacturer Advanced Micro Devices, Inc.

Device ID 0x1439

Vendor ID 0x1022

Class Code 0x060400

Revision ID 0x00

Subsystem ID 0x8623

Subsystem vendor ID 0x1043

 

 

 

 

Manufacturer Advanced Micro Devices, Inc.

Device ID 0x1439

Vendor ID 0x1022

Class Code 0x060400

Revision ID 0x00

Subsystem ID 0x8623

Subsystem vendor ID 0x1043

 

 

 

 

Manufacturer Advanced Micro Devices, Inc.

Device ID 0x1531

Vendor ID 0x1022

Class Code 0x060000

Revision ID 0x00

Subsystem ID 0x0000

Subsystem vendor ID 0x0000

 

 

 

 

Manufacturer Advanced Micro Devices, Inc.

Device ID 0x1533

Vendor ID 0x1022

Class Code 0x060000

Revision ID 0x00

Subsystem ID 0x0000

Subsystem vendor ID 0x0000

 

 

 

 

Manufacturer Advanced Micro Devices, Inc.

Device ID 0x1530

Vendor ID 0x1022

Class Code 0x060000

Revision ID 0x00

Subsystem ID 0x0000

Subsystem vendor ID 0x0000

 

 

 

 

Manufacturer Advanced Micro Devices, Inc.

Device ID 0x1538

Vendor ID 0x1022

Class Code 0x060000

Revision ID 0x00

Subsystem ID 0x0000

Subsystem vendor ID 0x0000

 

 

 

 

Manufacturer Advanced Micro Devices, Inc.

Device ID 0x1535

Vendor ID 0x1022

Class Code 0x060000

Revision ID 0x00

Subsystem ID 0x0000

Subsystem vendor ID 0x0000

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