1 Reply Latest reply on May 2, 2016 11:33 PM by goodplay

    PC FREEZING DURING SHUT DOWN

    rogeak

      My PC is freezing during shut down/ closing a game  Please help ASAP !!

      this has been happening several times for about a month (maybe after updating crimson to 16.15 version)

      after i finish from playing games (fallout 4, MKX, DS, Gta, TES, LoL etc..) i shut down my pc and it freezes. i tried to shut it down while the games were still open, signing out, keeping the PC up for a long time then shutting it down. But it's still  freezing usually after like 2 secs of shutting down

      I read plenty of articles and tried several solutions such as uninstalling and reinstalling crimson, ending tasks or removing apps but none seemed to work

      i finally checked the event log and i found the error which has been repeated over and over and is timed with kernel power 142 & 41 events:

       

      Log Name:      System

      Source:        Service Control Manager

      Date:          4/13/2016 3:52:57 PM

      Event ID:      7000

      Task Category: None

      Level:         Error

      Keywords:      Classic

      User:          N/A

      Computer:      Roy

      Description:

      The amdacpksd service failed to start due to the following error:

      A device attached to the system is not functioning.

      Event Xml:

      <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

        <System>

          <Provider Name="Service Control Manager" Guid="{555908d1-a6d7-4695-8e1e-26931d2012f4}" EventSourceName="Service Control Manager" />

          <EventID Qualifiers="49152">7000</EventID>

          <Version>0</Version>

          <Level>2</Level>

          <Task>0</Task>

          <Opcode>0</Opcode>

          <Keywords>0x8080000000000000</Keywords>

          <TimeCreated SystemTime="2016-04-13T12:52:57.016074100Z" />

          <EventRecordID>16095</EventRecordID>

          <Correlation />

          <Execution ProcessID="876" ThreadID="1092" />

          <Channel>System</Channel>

          <Computer>Roy</Computer>

          <Security />

        </System>

        <EventData>

          <Data Name="param1">amdacpksd</Data>

          <Data Name="param2">%%31</Data>

          <Binary>61006D0064006100630070006B00730064000000</Binary>

        </EventData>

      </Event>