AnsweredAssumed Answered


Question asked by rogeak on Apr 29, 2016
Latest reply on May 2, 2016 by goodplay

My PC is freezing during shut down/ closing a game  Please help ASAP !!

this has been happening several times for about a month (maybe after updating crimson to 16.15 version)

after i finish from playing games (fallout 4, MKX, DS, Gta, TES, LoL etc..) i shut down my pc and it freezes. i tried to shut it down while the games were still open, signing out, keeping the PC up for a long time then shutting it down. But it's still  freezing usually after like 2 secs of shutting down

I read plenty of articles and tried several solutions such as uninstalling and reinstalling crimson, ending tasks or removing apps but none seemed to work

i finally checked the event log and i found the error which has been repeated over and over and is timed with kernel power 142 & 41 events:


Log Name:      System

Source:        Service Control Manager

Date:          4/13/2016 3:52:57 PM

Event ID:      7000

Task Category: None

Level:         Error

Keywords:      Classic

User:          N/A

Computer:      Roy


The amdacpksd service failed to start due to the following error:

A device attached to the system is not functioning.

Event Xml:

<Event xmlns="">


    <Provider Name="Service Control Manager" Guid="{555908d1-a6d7-4695-8e1e-26931d2012f4}" EventSourceName="Service Control Manager" />

    <EventID Qualifiers="49152">7000</EventID>






    <TimeCreated SystemTime="2016-04-13T12:52:57.016074100Z" />


    <Correlation />

    <Execution ProcessID="876" ThreadID="1092" />



    <Security />



    <Data Name="param1">amdacpksd</Data>

    <Data Name="param2">%%31</Data>