AnsweredAssumed Answered

Videos on browsers stuck/black/no sound/freeze. Just can't solve this!!

Question asked by pmoniz on Apr 27, 2016
Latest reply on Jan 22, 2017 by trvkell

Hi everybody,


(Please view the gifs on the end)

I have this problem for months already. I just don't know what else to do. If I have a game opened in any browser (chrome, mozilla, ...) and 1 video or facebook opened, the videos might crash, freeze or not play if I go from on tab to another. Sometimes I just press pause, watch tv for 5 seconds, and then when I press "play" it freezes or crashes. I think everything goes OK if I just have one tab opened watching a video, but If I have 2 or 3 tabs opened, this happenes. A lot of times I open a video on youtube, it loads the video and just won't play, it stays stuck at 0:00... I have to press F5 a lot of times until it starts playing and sometimes it just won't and I have to quit the video or close tabs.


I tried so many things I even can't remember: disable hardware aceleration, update and/or downgrade drivers, uninstall Flash from the OS and keep the Flash of the browser (Chrome), Change the AMD configuration, searched for virus and malwares, run CCleaner, etc etc etc.


This is so frustrating, it really is... I don't know who else to ask for help, I searched everywhere on the internet and few have this problem and most of them solve it by disabling hardware aceleration. But mine keeps happening this problem. It happens with all browsers, with any type of videos: stream, youtube, facebook, etc.

I already found a person with the exact same problem with the same AMD Radeon R7 M260 as me... This can't be a coincidence.


Any sugestion would be really appreciated. Please help! I'm so desperate...


My best regards!



- Intel® Core™ i7-4510U with Intel® Turbo Boost

- AMD Radeon™ R7 M260

- Drivers version 16.15.2401-160415a-302007E


- Toshiba S50-B-131

- Windows 8.1