Frequent black screens (blackouts) with loss of sound when playing intensive 3d games with monitor set to 1.2 displayport (freesync off) OR with monitor set to freesync on (displayport version cannot be selected when freesync is ON). Preferred color depth in driver UI set to either '8' or '10'.
Video of Issue:
When does issue not occur:
When monitor is set to displayport 1.1 OR when preferred color depth in AMD Crimson driver UI set to '6'
3770k @ 4.3ghz
16gb DDR3 Corsair Dominator RAM
Powercolor PCS+ R9 390
What I did to test the issue:
Tested with 2 monitors from the same family (34UC88 and 34UM88)
Tried 3 different branded high quality 1.2 displayport cables (including the recommended Accell)
Re-installed the monitor drivers several time
Uninstalled the AMD GPU driver and did a clean install
Tried an earlier driver 16.1 branch
Tried 2 different games (The Witcher 3, Rise of the Tomb Raider)
Reset the monitor to factory settings several times
Used the display port cables with a different, non-freesync monitor and the above games @120hz for several days (no issues were observed)
System and components have previously been driving 2 x 1080p monitors (one @120hz) with no issues
Turned off ULPS
Turned off Power Efficiency
Locked core GPU clocks to max
Increased power settings +50%
Comments: Please note, I don't currently have a monitor to do any testing but I have a 34UC88 on backorder I wanted to put this information on here as blackouts seem like a really common issue with these large panel, high hz, high res monitors.
Does anyone have the slightest idea of what is going on here? I found an obscure post online where someone with a different brand of monitor and GPU (was a 390 though) had flickering and blackout issues and found that changing the preferred color depth to 6 fixed it. I did the same and it appeared also to fix it (I played Witcher 3 for 30 mins afterwards and didn't get one blackout, where previously I was getting between 10-20 blackouts per minute).
I loved the monitor, I have another one coming but I won't keep it unless I can get to the bottom of things.
Would love to hear your thoughts!
I know this was awhile ago but did you ever figure out what the problem was? I thinking about rmaing my 390 as I have the same problem and a LG monitor with display port.