2 Replies Latest reply on Apr 19, 2016 10:31 PM by kc_requin

    Windows 10 driver crash with Crimson 16.x.x (Asus R9 290x DC2OC)

    kc_requin

      Hello,

      Since Crimson 16.x, Windows 10 AMD Driver crash often. Blue Screen or not and reboot. Under Desktop or exiting a game.

      Everything ok (no issue) if returning to Crimson 15.12.

      Try to contact AMD but nothing except re-installing drivers and verify DxDiag... Everything Ok.

      Someone else in same situation?

      Thanks

       

      ---

       

      Bonjour,

      Depuis les drivers Crimson 16.x, j'ai des crash aléatoire du driver sous Windows 10. Ecran bleu ou non, depuis le bureau ou bien en sortant d'un jeu.

      Je n'ai strictement aucun souci si je retourne sous la version 15.12 !

      J'ai déjà contacté AMD mais aucune réponse/solution donnée. Test d'installation et DxDiag ok.

      Est-ce que quelqu'un a rencontré le même problème ou a une idée ?

      Sinon j'espère qu'une prochaine version 17 puisse corriger mon problème !

      Merci.

        • Re: Windows 10 driver crash with Crimson 16.x.x (Asus R9 290x DC2OC)
          amdmatt

          The BSOD could be caused by a damaged file or registry key on your machine. Please try the steps below to see if it resolves the issue.

           

          1. Run the Windows self check tool to check scan and automatically repair any corrupt files found in Windows. There is a guide on how to do it here.  What you need to do is run an elevated command prompt (elevated means run it as administrator) and type SFC /SCANNOW. This will generate a statement indicating if errors were found the Operating system and if they were fixable.

           

          2. Make sure you have installed Microsfot NetFramework and Visual C++ 2013. These should be installed already, but they can become damaged, need repairing or reinstalling.

           

          3. Update Windows. Install all available critical, recommended and optional updates. Often Netframework and Visual C are included in the recommended or optional updates Windows provides. Windows should always be fully up to date before installing our drivers!

           

          4. Use DDU to sweep the system of AMD drivers.

           

          5. Install the latest Crimson 16.4.1 drivers once the above is completed.