AnsweredAssumed Answered

USB 3.0? Got a quad core using: AMD A8-4500M APU with Radeon(tm) HD Graphics, 1900 Mhz, 4 Core(s), 4 Logical Processor(s)

Question asked by bucklipe on Apr 13, 2016
Latest reply on Apr 15, 2016 by bucklipe

I haven't needed the USB 3.0 capability for quite some time.
I just needed to copy a HD using a USB 3.0 Hard Drive dock.
Somewhere in the remote stretches of updates, etc my USB 3.0 became USB 2...
When they worked at all.
I contacted Microsoft and got this:

Run the Hardware Troubleshooter

It didn't help...

They also suggested:

I also suggest you to download and install all the drivers including motherboard and chipset drivers from the manufacturer’s website and check if it helps to resolve the issue.

I used your Detector to make sure I got the right ones for my AMD APUs.
Downloaded amd-catalyst-15.7.1-win10-64bit.exe and installed.
USB 3.0 not working still.
On the AMD dialog box it was stated:
Chipset drivers are not included in this package. To download chipset drivers, visit Chipset Drivers.
Unfortunately I haven't found a Detector for Chipset Drivers.
I have erroneously installed incorrect drivers in the past.
I am loathe to repeat that experience and the subsequent workarounds to fix it...

Please help me find the correct Chipset Drivers and if needed the installation method.
I really need to use the USB 3.0 super speed data transfer to be able to copy the very large hard drive within my lifetime!
Possibly needed info:

OS NameMicrosoft Windows 10 Home
Version10.0.10586 Build 10586
Other OS DescriptionNot Available
OS ManufacturerMicrosoft Corporation
System ManufacturerHewlett-Packard
System ModelHP Pavilion g7 Notebook PC
System Typex64-based PC
ProcessorAMD A8-4500M APU with Radeon(tm) HD Graphics, 1900 Mhz, 4 Core(s), 4 Logical Processor(s)
BIOS Version/DateInsyde F.26, 2/21/2013
SMBIOS Version2.7
Embedded Controller Version57.53
BaseBoard ManufacturerHewlett-Packard