4 Replies Latest reply on Apr 15, 2016 10:28 PM by bucklipe

    USB 3.0? Got a quad core using: AMD A8-4500M APU with Radeon(tm) HD Graphics, 1900 Mhz, 4 Core(s), 4 Logical Processor(s)


      I haven't needed the USB 3.0 capability for quite some time.
      I just needed to copy a HD using a USB 3.0 Hard Drive dock.
      Somewhere in the remote stretches of updates, etc my USB 3.0 became USB 2...
      When they worked at all.
      I contacted Microsoft and got this:

      Run the Hardware Troubleshooter

      It didn't help...

      They also suggested:

      I also suggest you to download and install all the drivers including motherboard and chipset drivers from the manufacturer’s website and check if it helps to resolve the issue.

      I used your Detector to make sure I got the right ones for my AMD APUs.
      Downloaded amd-catalyst-15.7.1-win10-64bit.exe and installed.
      USB 3.0 not working still.
      On the AMD dialog box it was stated:
      Chipset drivers are not included in this package. To download chipset drivers, visit Chipset Drivers.
      Unfortunately I haven't found a Detector for Chipset Drivers.
      I have erroneously installed incorrect drivers in the past.
      I am loathe to repeat that experience and the subsequent workarounds to fix it...

      Please help me find the correct Chipset Drivers and if needed the installation method.
      I really need to use the USB 3.0 super speed data transfer to be able to copy the very large hard drive within my lifetime!
      Possibly needed info:

      OS NameMicrosoft Windows 10 Home
      Version10.0.10586 Build 10586
      Other OS DescriptionNot Available
      OS ManufacturerMicrosoft Corporation
      System NameSPOCKSBRAIN2
      System ManufacturerHewlett-Packard
      System ModelHP Pavilion g7 Notebook PC
      System Typex64-based PC
      System SKUC3Q78UAR#ABA
      ProcessorAMD A8-4500M APU with Radeon(tm) HD Graphics, 1900 Mhz, 4 Core(s), 4 Logical Processor(s)
      BIOS Version/DateInsyde F.26, 2/21/2013
      SMBIOS Version2.7
      Embedded Controller Version57.53
      BIOS ModeUEFI
      BaseBoard ManufacturerHewlett-Packard