Laptop manufacturer and EXACT model number.
Furnish this info please.
Buddy you does not provide the information as kingfish said but you try this go to Control Panel and Select Windows Update see if there is any Graphic card Updates or not, maybe its your driver problem go to device manager and uninstall the Driver then reinstall it i hope i thelps
If a poster can't provide basic information about his computer then chances are slim any advice given them will be followed or understood. These are the type of people Geek Squad rely on.
I have the same problem.
I have s Lenovo thinkpad E560, i7 6500U, Windows 10, Radeon software version 16.4.1
I can put my Laptop on Maximized Performance (in Radeon additional settings and windows settings but the card seems to be still disabled.