6 Replies Latest reply on May 4, 2016 1:05 AM by vpand4

    BSOD issues Windows 10 x64 multiple drivers

    zombiefaace

      Hey all, first and foremost I want to say that I work in IT, so this is about to be a pretty technical post, and I thank anyone willing to take the time to assist me. Normally these kind of issues I've been able to handle, but I've been having issues in the past few days and can't seem to resolve it on my own, so I'm hoping the experts on these forums will be able to give me a little insight.

       

      My system specs are as follows:
      Lenovo y700-15ACZ Laptop 15.6 Inch

      AMD A10-8700P 10 Core APU Driver Version: 15.201.1301.1007 date 9/25/2015 (Driver for the Radeon R6 GPU portion of the APU Core)
      AMD Radeon R9 M385X Driver Version: 16.150.2211.1001 date 4/3/2016 (Dedicated gaming graphics card)
      16GB's of RAM

      500GB SSD and 1TB HDD

      Here's a copy of the Overview from the Crimson Radeon Settings:

      Radeon Software Version - 16.4.1

      Radeon Software Edition - Crimson

      Graphics Chipset - AMD Radeon R6

      Memory Size - 1024 MB

      Memory Type - DDR3

      Core Clock - 800 MHz

      Windows Version - Windows 10 (64 bit)

      System Memory - 16 GB

      CPU Type - AMD A10-8700P Radeon R6, 10 Compute Cores 4C+6G

       

      Software:

      Radeon Settings Version - 2016.0403.2360.41341

      Driver Packaging Version - 15.201.1301.1007-150925a-294812C-Lenovo

      Provider - Advanced Micro Devices, Inc.

      2D Driver Version - 8.1.1.1546

      Direct3D® Version - 9.14.10.1183

      OpenGL® Version - 6.14.10.13431

      OpenCL™ Version - 2.0.6.0

      AMD Mantle Version - 9.1.10.109

      AMD Mantle API Version - 98309

      AMD Audio Driver Version - 10.0.0.2

       

      I'm having an issue where no matter what driver I'm using (Even the one provided by the manufacturer) I'm getting random lock ups and BSOD's when just doing normal tasks in Windows even (Browsing the web for example) I read via the AMD site that the current Radeon R6 APU driver I have installed is the only one supported for my current APU 16.3.2 and 16.4.1 are NOT currently supported. And when I do a full clean uninstall (With DDU and the AMD Clean Uninstall Utility) and leave my laptop without a driver I have no issues, however I can't play games and that's what I purchased this laptop for!!! I have a couple of Event Viewer Logs as well as BSOD Dumps I'd like to include in this post and see if anyone has the same hardware as me and has had this issue and resolved it, or if this is just a known issue with the current software and I'm SOL until AMD comes out with a fix. I'm copying and pasting my logs below. (FYI I've gone as far back driver wise to 15.12 which I believe was released August/September last year for this device)

       

       

      Event Viewer Logs:

       

      Level: Error, Source: Application Error, Event ID: 1000

      Faulting application name: tbaseprovisioning.exe, version: 1.0.0.0, time stamp: 0x56b4dcb7

      Faulting module name: KERNELBASE.dll, version: 10.0.10586.162, time stamp: 0x56cd55ab

      Exception code: 0xe0434352

      Fault offset: 0x000bdad8

      Faulting process id: 0x4b4

      Faulting application start time: 0x01d19598af252f4c

      Faulting application path: C:\Windows\SysWOW64\tbaseprovisioning.exe

      Faulting module path: C:\Windows\SYSTEM32\KERNELBASE.dll

      Report Id: 0f5087e5-fae7-45ae-bd40-462a77c4db0c

      Faulting package full name:

      Faulting package-relative application ID:

       

      Level: Error, Source: .NET Runtime, Event ID: 1026

      Application: tbaseprovisioning.exe

      Framework Version: v4.0.30319

      Description: The process was terminated due to an unhandled exception.

      Exception Info: System.InvalidOperationException

         at System.ServiceModel.Security.SecurityUtils.GetCertificateFromStoreCore(System.Security.Cryptography.X509Certificates.StoreName, System.Security.Cryptography.X509Certificates.StoreLocation, System.Security.Cryptography.X509Certificates.X509FindType, System.Object, System.ServiceModel.EndpointAddress, Boolean)

         at System.ServiceModel.Security.SecurityUtils.GetCertificateFromStore(System.Security.Cryptography.X509Certificates.StoreName, System.Security.Cryptography.X509Certificates.StoreLocation, System.Security.Cryptography.X509Certificates.X509FindType, System.Object, System.ServiceModel.EndpointAddress)

         at System.ServiceModel.Security.X509CertificateRecipientServiceCredential.SetCertificate(System.Security.Cryptography.X509Certificates.StoreLocation, System.Security.Cryptography.X509Certificates.StoreName, System.Security.Cryptography.X509Certificates.X509FindType, System.Object)

         at System.ServiceModel.Configuration.X509RecipientCertificateServiceElement.ApplyConfiguration(System.ServiceModel.Security.X509CertificateRecipientServiceCredential)

         at System.ServiceModel.Configuration.ServiceCredentialsElement.ApplyConfiguration(System.ServiceModel.Description.ServiceCredentials)

         at System.ServiceModel.Configuration.ServiceCredentialsElement.CreateBehavior()

         at System.ServiceModel.Description.ConfigLoader.LoadBehaviors[[System.__Canon, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089]](System.ServiceModel.Configuration.ServiceModelExtensionCollectionElement`1<System.ServiceModel.Configuration.BehaviorExtensionElement>, System.Collections.Generic.KeyedByTypeCollection`1<System.__Canon>, Boolean)

         at System.ServiceModel.Description.ConfigLoader.LoadServiceDescription(System.ServiceModel.ServiceHostBase, System.ServiceModel.Description.ServiceDescription, System.ServiceModel.Configuration.ServiceElement, System.Action`1<System.Uri>, Boolean)

         at System.ServiceModel.ServiceHostBase.LoadConfigurationSectionInternal(System.ServiceModel.Description.ConfigLoader, System.ServiceModel.Description.ServiceDescription, System.ServiceModel.Configuration.ServiceElement)

         at System.ServiceModel.ServiceHostBase.ApplyConfiguration()

         at System.ServiceModel.ServiceHost.ApplyConfiguration()

         at System.ServiceModel.ServiceHostBase.InitializeDescription(System.ServiceModel.UriSchemeKeyedCollection)

         at System.ServiceModel.ServiceHost.InitializeDescription(System.Type, System.ServiceModel.UriSchemeKeyedCollection)

         at System.ServiceModel.ServiceHost..ctor(System.Type, System.Uri[])

         at RootPaApp.RootPaWindowsService.startThread()

         at System.Threading.ThreadHelper.ThreadStart_Context(System.Object)

         at System.Threading.ExecutionContext.RunInternal(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)

         at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)

         at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object)

         at System.Threading.ThreadHelper.ThreadStart()

       

       

      Here's the BSOD WinDBG output:

      Loading User Symbols

      Mini Kernel Dump does not contain unloaded driver list

      *******************************************************************************

      *                                                                             *

      *                        Bugcheck Analysis                                    *

      *                                                                             *

      *******************************************************************************

       

       

      Use !analyze -v to get detailed debugging information.

       

       

      BugCheck 124, {0, ffffe001b34ca8f8, 0, 0}

       

       

      Probably caused by : AuthenticAMD

       

       

      Followup: MachineOwner

      ---------

       

       

      1: kd> !analyze -v

      *******************************************************************************

      *                                                                             *

      *                        Bugcheck Analysis                                    *

      *                                                                             *

      *******************************************************************************

       

       

      WHEA_UNCORRECTABLE_ERROR (124)

      A fatal hardware error has occurred. Parameter 1 identifies the type of error

      source that reported the error. Parameter 2 holds the address of the

      WHEA_ERROR_RECORD structure that describes the error conditon.

      Arguments:

      Arg1: 0000000000000000, Machine Check Exception

      Arg2: ffffe001b34ca8f8, Address of the WHEA_ERROR_RECORD structure.

      Arg3: 0000000000000000, High order 32-bits of the MCi_STATUS value.

      Arg4: 0000000000000000, Low order 32-bits of the MCi_STATUS value.

       

       

      Debugging Details:

      ------------------

       

       

       

       

      BUGCHECK_STR:  0x124_AuthenticAMD

       

       

      CUSTOMER_CRASH_COUNT:  1

       

       

      DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT

       

       

      PROCESS_NAME:  System

       

       

      CURRENT_IRQL:  0

       

       

      ANALYSIS_VERSION: 6.3.9600.17336 (debuggers(dbg).150226-1500) amd64fre

       

       

      STACK_TEXT: 

      ffffd001`e25245b0 fffff802`6ea2b7b1 : 00000000`00000000 ffffe001`b34ca8d0 fffff802`6e94d6a0 fffff802`6ea0e340 : nt!WheapCreateLiveTriageDump+0x81

      ffffd001`e2524ae0 fffff802`6e88bc10 : ffffe001`b34ca8d0 00000000`00000000 fffff802`6e68bc40 00000000`00000000 : nt!WheapCreateTriageDumpFromPreviousSession+0x2d

      ffffd001`e2524b10 fffff802`6e88cd55 : fffff802`6e94d640 fffff802`6e94d640 fffff802`6e94d6a0 fffff800`2f470880 : nt!WheapProcessWorkQueueItem+0x48

      ffffd001`e2524b50 fffff802`6e6cc6a9 : fffff802`6ea0e200 ffffe001`b3e9a040 fffff800`00000000 ffffe001`b4597438 : nt!WheapWorkQueueWorkerRoutine+0x25

      ffffd001`e2524b80 fffff802`6e75e895 : 00000205`bcbbbdff 00000000`00000080 ffffe001`b288b680 ffffe001`b3e9a040 : nt!ExpWorkerThread+0xe9

      ffffd001`e2524c10 fffff802`6e7c2906 : fffff802`6e998180 ffffe001`b3e9a040 fffff802`6e75e854 00000000`00000000 : nt!PspSystemThreadStartup+0x41

      ffffd001`e2524c60 00000000`00000000 : ffffd001`e2525000 ffffd001`e251f000 00000000`00000000 00000000`00000000 : nt!KiStartSystemThread+0x16

       

       

       

       

      STACK_COMMAND:  kb

       

       

      FOLLOWUP_NAME:  MachineOwner

       

       

      MODULE_NAME: AuthenticAMD

       

       

      IMAGE_NAME:  AuthenticAMD

       

       

      DEBUG_FLR_IMAGE_TIMESTAMP:  0

       

       

      IMAGE_VERSION: 

       

       

      FAILURE_BUCKET_ID:  0x124_AuthenticAMD_PROCESSOR_BUS_PRV

       

       

      BUCKET_ID:  0x124_AuthenticAMD_PROCESSOR_BUS_PRV

       

       

      ANALYSIS_SOURCE:  KM

       

       

      FAILURE_ID_HASH_STRING:  km:0x124_authenticamd_processor_bus_prv

       

       

      FAILURE_ID_HASH:  {6fd7875b-9a1b-9e09-d6d6-816026a875c8}

       

       

      Followup: MachineOwner

      ---------

        • Re: BSOD issues Windows 10 x64 multiple drivers
          amdmatt

          The BSOD stop code of 124 usually points towards a possible problem with the CPU. I would try the following and if the issue persists, i would return it as faulty.

           

          1. Perform a clean installation of Windows or, restore the laptop to factory default settings.
          2. Download, Install Catalyst 15.11.1 Beta.
          3. Test the system and see if the issue is resolved.
          • Re: BSOD issues Windows 10 x64 multiple drivers
            littlecube141

            im having the same issue when i try the new update, i get blue screens. So i went back to my factory drivers and my computer is working fine now. I own the same laptop and have similar specs too. my computer is not faulty ^^^. there is an issue with compatibility... I don't believe the update will work for our computers. I sent a ticket in and still no fix. I even tried the DDU, which a amd rep gave me instructions to try and installed the new version. still would not work. im in the same boat as you.

            • Re: BSOD issues Windows 10 x64 multiple drivers
              kingfish

              This is what I'm seeing for that laptop:

               

              Lenovo Y700-15ACZ

               

              Processor

               

              AMD FX-8800P 2.1 GHz

               

              Graphics adapter

               

              AMD Radeon R9 M385X - 2048 MB, Core: 1000 MHz, Memory: 4800 MHz, GDDR5, 15.201.1301.1007, AMD Enduro

               

              Memory

               

              8192 MB 

               

              , DDR3, 1600 MHz, single channel, 1 of 2 slots used, max. 16 GB

               

              Display

               

              15.6 inch 16:9, 1920x1080 pixel, Samsung SDC3752 (LTN156HL09401), IPS, Full HD, glossy: no

               

              Mainboard

               

              AMD KernCZ

               

              Storage

               

              WDC Slim WD10SPCX-24HWST1, 1000 GB 

               

              , 5400 rpm, HDD
              • Re: BSOD issues Windows 10 x64 multiple drivers
                vpand4

                I am having a bsod problem too, anyone knows why?  when i am playing, the pc restarts...

                 

                i use a fx-63000

                r9 270

                ....

                 

                the windows show this:

                Descrição

                Um problema com o hardware fez com que o Windows parasse de funcionar corretamente.

                 

                 

                Assinatura do problema

                Nome de Evento de Problema: LiveKernelEvent

                Código: 141

                Parâmetro 1: ffffe00037400010

                Parâmetro 2: fffff8012372ce9c

                Parâmetro 3: 0

                Parâmetro 4: 0

                Versão do SO: 10_0_10586

                Service Pack: 0_0

                Produto: 768_1

                Versão do sistema operacional: 10.0.10586.2.0.0.768.101

                Identificação da Localidade: 1046

                 

                 

                Informações adicionais sobre o problema

                Id de Compartimento de Memória: LKD_0x141_Tdr:6_IMAGE_atikmpag.sys

                and this:

                Assinatura do problema

                Nome de Evento de Problema: BlueScreen

                Código: 124

                Parâmetro 1: 0

                Parâmetro 2: ffffe001edde48f8

                Parâmetro 3: 0

                Parâmetro 4: 0

                Versão do SO: 10_0_10586

                Service Pack: 0_0

                Produto: 768_1

                Versão do sistema operacional: 10.0.10586.2.0.0.768.101

                Identificação da Localidade: 1046

                 

                 

                Informações adicionais sobre o problema

                Id de Compartimento de Memória: 0x124_AuthenticAMD_PROCESSOR_BUS_PRV

                 

                what can I could do? i do not found any solution...

                sorry for the bad english =\