8 Replies Latest reply on Sep 9, 2017 12:24 AM by vincent_labelle

    Firepro W9100 + 30" 4k NEC monitor stops working/crackles waking from sleep

    quadramedia

      Hello All!

       

      I have a workstation built for graphics using 2 Firepro W9100 cards from Sapphire. 2 - 30" 4k NEC SpectraView and 2 - 24" NEC MultiSync monitors are connected via a display port to MiniDV ports on the card.

       

      A hellish problem Ive been having, pretty much since the beginning of the build being on, is upon waking from display sleep, not full computer sleep, the 30" monitors will stop functioning and make a crackling sound from the NEC built-in speakers. The 24" NEC monitors don't have this issue however, they wake up just fine without error. To note, I have sound disabled on all the monitors.

       

      To fix this issue I have to unplug the MiniDV end from the card and move to another unused port, sometimes trying 2 or 3 ports before finding one that does not continue the problem.

       

      This has forced me to stop using my 30" monitors fully because if I step away for a short time the screens will be crackling loudly, disturbing my workmates. This is of course insane given the cost of this equipment and the need to use them without error.

       

      This issue is driving me and those near me crazy! Has anyone experienced such an issue or do any AMD engineers have any ideas as to what may be the cause of this?? Im hoping to find a solution because this equipment is not cheap and I expect drivers to be solid with such an expensive GPU. I have reinstalled the driver 3 times, twice to try to fix this issue and with one patch for the infamous Photoshop CC GPU acceleration problem.

       

       

       

      Relevant specs:

       

      Software:

      Windows 8.1 Pro

      Driver Packaging Version    15.201.2401-151104a-298656E-Retail_End_User

      Provider    Advanced Micro Devices, Inc.

      2D Driver Version    8.01.01.1500

      2D Driver File Path    /REGISTRY/MACHINE/SYSTEM/ControlSet001/Control/Class/{4d36e968-e325-11ce-bfc1-08002be10318}/0004

      Direct3D Version    9.14.10.01128

      OpenGL Version    6.14.10.13411

      Mantle Driver Version    Not Available

      Mantle API Version    Not Available

      AMD FirePro Control Center Version    2015.1104.2211.39859

      AMD Audio Driver Version    9.0.0.9909

       

      Hardware:

      Graphics Card Manufacturer    Built by AMD

      Graphics Chipset    AMD FirePro W9100

      Device ID    67A0

      Vendor ID    1002

      Subsystem ID    031F

      Subsystem Vendor ID    1002

      Revision ID    00

      Graphics Bus Capability    PCI Express 3.0

      Maximum Bus Setting    PCI Express 3.0x16

      BIOS Version    015.044.000.009

      BIOS Part Number    113-C6760100-102

      BIOS Date    2014/03/11

      Memory Size    16384 MB

      Memory Type    GDDR5

      Core Clock in MHz    930 MHz

      Memory Clock in MHz    1250 MHz

      Total Memory Bandwidth in GByte/s    320.0 GByte/s