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Can you try downloading DDU and running it in safe mode to uninstall the drivers that way?
If there's a next time, I'll try that. I ended up reinstalling Windows 10 after I couldn't get anything else to work. Ah well.
I've googled around and I'm wondering if there are any recommended settings that will minimize the black screen crash? (I'm willing to try a lot, and I understand that any recommendation at this stage probably wouldn't be an official one). I've seen some people suggest undervolting/clocking the R9 380, but I've also seen people suggest overvolting it -- so I get the sense that it might just be a lot of confirmation bias. I've turned off power efficiency, and I'll report back if that seems particularly helpful.
It happened again. :/
I'll try booting in safe mode and using DDU.
Sigh. I also cannot figure out how to boot into Safe Mode -- so if someone could help with that, I'd greatly appreciate it.
I've tried bcdedit, but I can't get it to work for some reason. I keep on getting "The boot configuration data store could not be opened. The requested system device cannot be found."
I'm really not sure why this is suddenly a problem. I've had the black screen crash more than a dozen times in the last few days and I was always able to boot back from it. Now I can't even do that!
Okay, I figured out how to get into safe mode (had to use bcdedit to change the default timeout from 0 -- I think that's what did it). Now, however, I'm unsure what to do. I've uninstalled the AMD drivers using DDU, but that won't let me boot into Windows 10 normally, I just get the spinning dots again.
Interestingly, when I try to install new Radeon drivers in Safe Mode I get this error, "Detection drive error. Contact AMD for assistance." I used CCleaner to get rid of some dangling AMD registry entries, but that hasn't fixed the issue either. I also deleted the C:\AMD folder, but that didn't do anything. I'm guessing there are some services I could start to make this work in Safe Mode, but I also don't know if installing a new driver in Safe Mode will fix this.
My goal right now is to figure out how to boot back into Windows 10 without having to reinstall the whole OS like I did earlier. Flipping through the event logs, this one stands out (typed, by the way -- it's so great how my wireless doesn't work in safe mode edit: wifi working now):
Faulting application name: RadeonSettings.exe, version: 10.1.1.1622, time stamp: 0x5701e5ac
Faulting module name: atidxx64.dll, version: 18.104.22.1681, time stamp: 0x5701c7d5
Exception code: 0xc00000005
Fault offset: 0x000000000055132f
Faulting process id: 0x3f8
Faulting application start time: 0x01d194c7aa9d97e6
Faulting application path: C:\Program Files\AMD\CNext\CNext\RadeonSettings.exe
Faulting module path: C:\Windows\System32\atidxx64.dll
Report Id: 02f92761-fb71-41fc-9e1f-cbc38d21375b
Faulting package full name:
Faulting package-relative application ID:
Okay, I can say, without a doubt, that the failure of Windows 10 to boot after the black screen crash had to with the Windows "Credential Manager" service. I have no idea why. I hope that this information is helpful in some way.
Edit: To be clear, I can load Windows now, and I have installed a new driver for my R9 380x. If I enable the Credential Manager service, Windows will get stuck at an infinite loading screen. I'm not sure why this service ended up being the culprit after the black screen driver crash, as I never had that problem before.
I still get the black screen crash constantly.
It sounds like your Windows Install has issues, i would consider performing a clean Install of Windows and using an older Crimson driver to see if that reduces the issue you are seeing. We are currently investigating reports of black screens and crashing on R9 380/380X GPUs on our latest drivers.
For clarity's sake -- this was on a fresh install of Windows on a brand new machine. The black screen crash actively caused issues with Windows that I was only able to resolve through the intricate process I went through above.
After your comment, I went through the same (painstaking) process of reinstalling Windows and playing the Witcher 3. I get the black screen crash, no-dvi signal thing...and then I can't log onto Windows again without reinstalling the whole OS or nixing the Credential Manager service. I have no idea what the interaction there is, but it's weird.
I've just installed the 15.11.1 beta drivers that others have had success with -- we'll see how things go with those. With 16.4.2 I got the black screen crash with Dark Souls 3 as well.
For the record, I've been using Radeon cards since before the X800, I offer this extensive report in the hopes that it is in some way helpful.
1 of 1 people found this helpful
I was getting a lot of problems on Dark Souls 3 with Crimson Drivers, so I went back do Catalyst 15.11.1 and eveything is perfect now. But one interesting thing is, With Win 10 64 bit I was having black screen issues with Shadow of Mordor, Ark Survival, Ryse son of Rome, no matter what driver I was using, the only fix was going back to Windows 8.1 64 bit and Catalyst 15.11.1, I tried Catalyst 15.7.1 but Assassins Creed Syndicate won't start with that driver.
The most stable combination I found until now is Win 8.1 64 bit + Catalyst 15.11.1.
My Specs are:
CPU: FX 8370e @stock
GPU: Sapphire R9 380 4 GB
MEM: 2x Kingston Hyperx 1866 mhz
MB: GA 990 FXA UD3
OS: Win 8.1 64 bit
Driver: Catalyst 15.11.1