Myself and others have found that the 16.2.1 seems to be the latest driver that works
Where can I download that driver? I have been looking in the AMD website but I cannot find previous drivers anywhere?
Thank you for pointing this out!
Are you sure these work? Because I have tried to install past drivers aswell, and I got the same thing, and I heard that constantly installing drivers can fry my graphics card.
I dont want to install anything unless I'm sure it works.
Installing drivers will not (typically) fry your graphics card. In the rare event that a driver does cause damage to a card, that sort of problem hits the news pretty quickly. In the past users have been successful in returning cards damaged by an official driver. To reemphasize, however, this is not a frequent problem.
You should feel fine in going ahead and trying a new driver. There are far too many variables, generally, for someone to say that a given fix will work for someone else -- that is until an official fix is given.
So here's what i did:
Uninstalled the drivers that i had and catalyst via the control panel
Ran DDU in safe mode
Ran the AMD Cleanup Utiliy in safe mode
Then when I went to install version 16.2.1 (also in safe mode) I got an error that said 'error in the detection driver, please contact AMD for assistence'
I don't know what else to do, please help.
I found the post regarding the HP Envy 15 issue I describe above.
I contributed to the HP forum thread at the time (the same colesdav)
I am really busy on something else right now, but please read the thread, I believe the proposed 'Hack' is in there somewhere.
If not ... It will likely be the end of this week before I am able to respond to you directly on this AMD forum.
Hope this helps.
I own a first Gen HP Envy 15, and also a family member has an HP G62.
My experience, in the past, has been that you update video drivers on HP laptop with great caution.
I believe HP, at least in the past, 'modify' the video drivers in some way.
This means that if you are looking for a Video Driver for your HP Laptop the first place you go is to the product support page for your HP Laptop:
I am not sure which country you are from, however here is the US page:
Direct link to the Drivers page is here:
The video drivers on this page are your only choice of driver you can use which will download, and update correctly without
the possibility of you ending up with a 'Black Screened' laptop.
How do I know this?
Sorry the following is a bit long but hopefully it will make you laugh at my 'misfortune'. I laugh at it now. It was not funny at the time though.
Well I tried to 'Upgrade' my Hp Envy 15 from Windows 7 to Windows 8 and, although I got to the stage of Installing the Windows 8 Update, and was approaching the final stages of the installation, and was starting to get 'Tech Happy' ... Then my HP Envy 15 screen went black! Noooooooo!
No Screen, no video out from the HDMI port. Nothing. Bricked.
Windows 8 had 'automatically' found and downloaded and installed the latest compatible AMD Video Driver for the GPU on my Laptop from I guess, AMD website.
However, what it should have done was gone to the HP Web site and looked for the latest available and approved HP driver and installed that.
There is a workaround that can be done to get Windows 8 installed on a virtual machine representation of the HP Envy 15, then install the HP Graphics Card Driver on the Virtual Machine, then Clone the Virtual Machine Hard Drive onto your Laptop Hard Drive.
I did it and and it actually works!.... 'Tech Happy' again ...
I had a working HP Envy 15 on Windows 8 with the HP approved Graphics Drivers installed.
Everything was fine until I forgot to switch off automatic Windows Update one day and it decided to install the latest AMD Video Driver... Back to square one. Black Screen. Bricked Laptop.
It's fine though. After that I stayed on Windows 7. I think it turned out o.k. in the end.
My HP Envy 15 Laptop (I call it Steve, it has been heavily 'modded') continued to work happily until last year, when the Motherboard finally failed.
However. 'We can rebuild him'. I have my HP Envy 15 sitting in front of me at present and I am about to put it back together.
I will be looking into the Video Drivers issue again as I might attempt a Windows 8.1 installation on a new SSD once I know the replacement motherboard works.
There was a post that I found where someone worked out a 'Hack' to make the latest AMD driver work on the HP Envy 15.
I will search my Bookmarks for you and see if I can find the post.
It might help.
First of all, thanks for replying.
16.2.1 didn't work, I installed it and I got the same result, Radeon 8330 stopped working (error 43), and when I tried to Crimson I got : 'The drivers are not install or not correctly working' after i just installed them.
The drivers on the HP site are super outdated (from 2013 lol), and are the ones i've got right now (running with no problems).
Everything was working fine untill the last update, am I suposed to just use old drivers forever? ( This sucks, I can't run any games whatsoever).
Hello, this is most likely a hardware issue, I'm going to send the laptop for a diagnosis and to get fixed.
Thanks to everyone who replied!
Did you reload the drivers from HP and did the laptop work again?
If so I do not think it is your hardware.
Good luck anyhow.
I will look for the Hack to the drivers I mentioned above and post it here when I find it just in case you need it.
I have a very similar (read same) issue. Will post more information once I can boot into my machine!
- Dell Optiplex XE (2010) (obviously not a hardcore gamer, just need a PC to practice my flying on and, until yesterday, this rig has worked flawlessly with new Q9300 and Radeon 7950)
- Intel Q9300
- 8 GB DDR3 RAM
- Sapphire Radeon HD 7950 (single monitor, LG 49" 4K TV, HDMI-out)
Hadn't started my machine in 3 weeks (as of yesterday, 4/20/2016) and hadn't connected to the internet since then, either. BUT, I do have auto updates turned on. Fired up Flight Simulator X and started a 2 hour flight. 1 hour in, screen turned blue and white checkered and audio went to terrible droning sound. Rebooted machine. Showed the windows logo on black backdrop "starting Windows" then goes to black screen and no sound. Went into Safe Mode, deleted driver, deleted everything AMD/ATI, reinstalled drivers from disk (15.x) and it worked for about 15 minutes. Went into Crimson Settings and clicked "update". As soon as the update (16.x) installed, it rebooted and did the black screen thing again. This time, uninstalled everything using IObit Uninstaller and wiped out all the ATI/AMD/Raptr/Vulkan folders in Programs Files. Reinstalled from disk. This time, it would not boot again. As soon as I delete all AMD drivers, I can boot into Windows 7 just fine (not Safe Mode, but regular boot), but no AMD software/settings.
Contacted Sapphire support and they said they believe my GPU is bad. However:
- I have had this GPU since Christmas.
- It works perfectly fine in Safe Mode.
- After reinstalling drivers 1st time, it worked wonderfully.
- I can see BIOS splash and "Starting Windows" black screen with logo, so this doesn't sound like bad GPU to me...
ANY guidance would be so appreciated! Yes, my GPU is under warranty, but I don't think replacing will solve this issue.
I think Sapphire make really high quality cards. You said you have had this card since Christmas. I note it is an HD 7950 though.
That's quite an old spec. How old is the card?
If I were you I would check the Windows installation. I recommend you run a full system image backup to an external backup drive before you make any
further changes. Otherwise if something goes wrong with your installation you could end up in a "world of pain".
Are you sure your Windows installation is clean, before you install drivers?
I mean have you run chkdsk, chkdsk /scan, sfc /scannow / DISM type checks (I am talking Windows 8.1 can't remember exact Win 7 commands just now).
Have you tried looking at the Windows Update History and removing all updates to the point when your machine was stable previously?
On that note - You should have a System restore point available to take you back to the point prior to the previous windows update. That might get you back to when your PC was working originally. If that doesn't work I would go back to my last full working backup.
I also recommend you turn off Windows Autoamtic updating if you have Windows 7 or Windows 8/8.1 At the very least that will avoid attempts to update your PC to Windows 10. If I were you I would also be checking exactly what every single Windows Update is supposed to be doing, especially if you value your privacy at all.
Once you have double checked your windows installation is clean and get back to where you were a few weeks ago, then you can do further debug and start to look into other possible issues.
Hope this helps.
We would like to check your Windows Device Driver Install log to see if there are any errors. Please can you attach the following log to your response? "C:\Windows\INF\setupapi.dev.log"
Please can you try a manual inf installation of the drivers via Device Manager to see if that installs correctly?
2. Navigate to Device Manager > Displays > Driver and click Update Driver
3. Select Browse My Computer and Browse again, then select the Crimson 16.6.1 downloaded file and click Okay
4. Device Manager should not install the display driver
My laptop intel i5 not switchable + amd radeon hd 7650m 2GB GPU i update Crimson then issue
started black screen on windows logon. then i clean the hard-disk ,installed new OS windows 8,8.1,10
when i try install any official stock catalyst or crimson ,DDU,amdcleaneruntlity,registry cleaner.
while installing display driver issue with black screen crash and some time mouse is showing flickering .....
i try many driver version not able install stuck or freezing..after only way hard shutdown
then i try uninstall amd display driver on safe mode then it able to login normal with Basic display adapter.
now unable to install any amd display driver for GPU it useless...
i have no found any solution in forums .
finally i find the fix for my laptop Amd HD 7650M 2GB + i5 intel
a.black screen issue when logon and b.installation black screen issue
1st try with hdmi / vga connected second monitor then try to install or try to turn on laptop still issue persists
it a hardware failure gpu dead.try below step it worked for me.
1. need "air heat gun" and "heat thermal paste".
2. disassemble laptop fully.
3.remove heat sink with fan from motherboard clean the fan dust if your have and now able to find chip process and AMD Gpu in laptop.
4.read the chip which one is GPU and take "air heat gun" blow up-to 5 to 10 min then wait to cool 30 min don't touch chip.
5.put the thermal paste on both intel proccess + amd gpu chip place the heat sink carefully.and assemble your laptop
6. turn on install any catalyst driver .i have install 15.11 catalyst (don't install crimson driver it burn your GPU)
it working fine for me...
this very risk i have sony laptop the company is closed . i have no choice to service. i done by myself.
it help someone keep try any dead gpu and black screen issue