AnsweredAssumed Answered

Black Screen After Latest Driver Update

Question asked by ruissilva23 on Apr 11, 2016
Latest reply on Oct 6, 2016 by maxhardy

I´m using:

Laptop Hp Pavilion (15-n250sp)

AMD A4-5000 APU HD Graphics (1.50 GHz)

4 GB RAM

Integrated Graphics Card: Radeon 8330 HD

Other Card: Radeon 8670M HD

I'm running Windows 8.1 64 bits

 

After the last update (16.4 Crimson) the screen went black with no response. I ended up rebooting windows completly and reinstalling the drivers (after doing all windows updates and installing latest Net Framework) and the same issue ocurred.

Right now the only drivers that work are the ones I downloaded from the Hp site with are version 13.251.3.0 (the CCC version is 2013.1211.1508.27115).

I've tried using the uninstall utility, rebooting and reinstalling, but the same thing happened.

I've ran several programs hoping it was some corrupted files but nothing showed up.

 

Also, if i don't reboot after installing the drivers, the Radeon 8330 card shows error 43, and when I try to open Radeon Settings a message appears saying that no driver are installed or that they aren't compatible.

 

PS: I've always use the Auto detect to install the drivers.

 

Could this be a hardware issue?

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