AnsweredAssumed Answered

Problem installing updates.

Question asked by webstar on Apr 11, 2016
Latest reply on Apr 12, 2016 by kingfish

Hello, i've got a friend that has an AMD radeon HD 8610G, and his driver was installed when he installed windows 8 64-bit, i have no ideea which driver version. When he tries to install update, it says that it is not compatible with the previous graphic driver version, and if he tries to uninstall that driver version, it says that there is not any driver versions installed.(but in dxdiag shows that he has the driver installed). Therefore, if he tries to "continue" to that error with incompatible graphic driver version, i mean to install over it, it says it is succesfully installed but when he restarts the computer he has no driver, but the microsoft basic display adapter. Like he has no graphic card in his laptop. May i request some help?