4 Replies Latest reply on Nov 13, 2016 4:28 PM by jholenon

    R9 295x2 crossfire crash: thread stuck BSOD

    lineysa

      First time asking for help on here but I'm seriously out of options.

      I've currently got two R9 295x2 cards fitted in my system and am running windows 10 home 1511 (10586.164), I also have the latest chipset and Crimson Graphic driver packages 16.3.2

      Whenever I try to call anyone in skype, load GTA V, Mad Max, Black Desert online or any other large game it causes a bluescreen: Thread_stuck_in_device_driver

      I've analyzed the dump files and found it to be caused by atikmdag.sys

      I've also tried every possible fix i could think of, uninstalling using AMD uninstaller and reinstalling fresh drivers, removing it using DDU and installing fresh. Underclocking the cards, updating the bios on the cards, disabling each in turn, removing one at a time and alternating.

      I've also reinstalled the OS so many times I've lost count, just in case that was the cause.

      The final attempt was to isolate the entire thing by disabling the adapters and replacing the atikmdag.sys in windows/system32 with the one from the installer unpacks.

      I've even tried rolling all the way back to catalyst drivers. No components are overclocked and amd turbocore is disabled.

      So far none of the above have worked.

       

      My current system is:

      Asus Sabertooth 990fx R2.0

      AMD FX-8120

      16GB Avexir 2400mhz ram

      2x R9 295x2

      Asus Xonar phoebus

      All running on a Superflower Leadex 1000w Gold

       

      strangely I can run simple games such as planetbase via steam with no issues, anything that heavily utilises graphics crashes the entire system.

      Anyone who could offer help with this, thank you so much in advance.

       

      Message was edited by: Kaylin Saunders Issue Solved

        • Re: R9 295x2 crossfire crash: thread stuck BSOD
          lineysa

          Just an update, found a solution my self.

          The issue was caused by windows update's database having an outdated driver registered as its latest AMD Catalyst (15.7.1)

          Each time the new Crimson 16.3.2 package was installed windows update would roll out the Catalyst 15.7.1 driver over the top.

          This was causing the driver to go into an endless spin waiting for idle and causing a bluescreen bugcheck.

           

          The solution was to disable third party driver updates via windows update by doing the following:

          • Right click the programs menu (windows button) on the desktop
          • Select "system"
          • Click on "advanced system settings" on the list to the left of the window
          • Change to the "Hardware" tab
          • Open "Device installation settings"
          • Change the selection to "No (your device might not work as expected)"

          Reboot the system to verify that the issue is fixed.

          You may need to reinstall your drivers.

           

          Hope this helps anyone else having this issue

          2 of 2 people found this helpful
          • Re: R9 295x2 crossfire crash: thread stuck BSOD
            duk.300

             

             

             

            Podpis problemu:

              Nazwa zdarzenia problemu: BlueScreen

              Wersja systemu operacyjnego: 6.1.7601.2.1.0.768.3

              Identyfikator ustawień regionalnych: 1045

             

             

            Dodatkowe informacje o problemie:

             

             

              BCCode: 116

             

              BCP1: FFFFFA80134F84E0

             

              BCP2: FFFFF880054B0C74

             

              BCP3: 0000000000000000

             

              BCP4: 0000000000000002

             

              OS Version: 6_1_7601

             

              Service Pack: 1_0

             

              Product: 768_1

            atikmpag.sys adress FFFFF880054BOC74 base at FFFFF880054A200, DataStamp 577ff521

             

            I use monitor: LG Ultrawide 34UM67-P HDMI

            Producent karty graficznej - Built by AMD

            Mikroukład graficzny - AMD Radeon R9 200 Series

            Identyfikator urządzenia - 67B9

            Identyfikator dostawcy - 1002

            Identyfikator podsystemu - 1B2A

            Identyfikator dostawcy podsystemu - 1002

            Identyfikator wersji - 00

            Typ magistrali - PCI Express 2.0

            Bieżące ustawienia magistrali - PCI Express 2.0 x16

            Wersja BIOS - 015.044.000.009

            Numer części BIOS - 113-C67301S0-101

            Data BIOS - 2014/03/11 17:39

            Rozmiar pamięci - 4096 MB

            Typ pamięci - GDDR5

            Taktowanie pamięci - 1250 MHz

            Taktowanie rdzenia - 1018 MHz

            Łączna przepustowość pamięci - 320 GByte/s

            Ścieżka pliku sterownika 2D - /REGISTRY/MACHINE/SYSTEM/ControlSet001/Control/Class/{4d36e968-e325-11ce-bfc1-08002be10318}/0001

             

            Wersja aplikacji Ustawienia karty Radeon - 2016.0708.1511.25486

            Wersja pakietu sterowników - 16.20.1035.1001-160708a-304504C

            Dostawca - Advanced Micro Devices, Inc.

            Wersja sterownika 2D - 8.1.1.1558

            Direct3D® Version - 9.14.10.1197

            OpenGL® Version - 6.14.10.13441

            OpenCL™ Version - 2.0.6.0

            Wersja AMD Mantle - 9.1.10.123

            Wersja AMD Mantle API - 98309

            Wersja sterownika dźwięku AMD - 7.12.0.7723

            Vulkan Driver Version - 1.2.0

            Vulkan API Version - 1.0.17

            Wersja oprogramowania Radeon - 16.7.3

            Edycja oprogramowania Radeon - Crimson

            Mikroukład graficzny - AMD Radeon R9 200 Series

            Rozmiar pamięci - 4096 MB

            Typ pamięci - GDDR5

            Taktowanie rdzenia - 1018 MHz

            Wersja systemu Windows - Windows 7 (Service Pack 1) (64 bit)

            Pamięć operacyjna - 24 GB

            Typ procesora - Intel(R) Xeon(R) X56110 @ 3.47GHz

             

             

            No temperatures problem after stress goin up about 60

            I have antec 1200 Watt

            motherboard  asus rampade III extreme

             

            My komputer crash about 6 hour after start and take blue screen why whats wrong.....??? Please help !

             

             

             

             

             

            • Re: R9 295x2 crossfire crash: thread stuck BSOD
              jholenon

              I cannot thank you enough! I was having the exact symptoms you described after a Windows update (I'm running Windows 10 as well). I unfortunately didn't find your post  (and trust me, I Google searched until my fingers were sore) until after I had gone through uninstalling and reinstalling the AMD drivers multiple times, updating my bios, reinstalling Windows more than once, and finally giving up for a couple of weeks and installing an older nVidia card while starting the painful search for a new graphics card thinking my R9 295x2 would never work again in my rig. I decided one last time to do some searching in case someone else out there experienced the same thing, and there you were. You just saved me several hundred dollars and the pain of getting a graphics card I probably wouldn't have liked nearly as much! Thank you, thank you, thank you!