1 Reply Latest reply on Mar 29, 2016 9:00 AM by amdmatt

    Amd radeon hd 7400m problem


      Guys,i have amd radeon hd 7400m and intel hd graphics 3000
      Win7 64bit
      HP pavilion g6-1221sx


      When i install good drivers with switchable graphics(From amd,intel and any sites,latest or older)and i switch on high performance in switchable graphics option,my game/app has black screen.
      If i install amd/intel with no compability of switchable graphics,then i have only 25fps in low specs game.


      What do u think,is my amd card broken or?

        • Re: Amd radeon hd 7400m problem

          It could be a driver or software issue with your Operating System. Please try the following steps to see if it resolves the issue.


          1. Run the Windows self check tool to check scan and automatically repair any corrupt files found in Windows. There is a guide on how to do it here.  What you need to do is run an elevated command prompt (elevated means run it as administrator) and type SFC /SCANNOW. This will generate a statement indicating if errors were found the Operating system and if they were fixable.


          2. Make sure you have installed Microsfot NetFramework and Visual C++ 2013. These should be installed already, but they can become damaged, need repairing or reinstalling.


          3. Update Windows. Install all available critical, recommended and optional updates. Often Netframework and Visual C are included in the recommended or optional updates Windows provides. Windows should always be fully up to date before installing our drivers!


          4. Use DDU to sweep the system of AMD drivers.


          6. Attempt to install the latest Crimson 16.2.1 drivers once the above is completed.