5 Replies Latest reply on Apr 1, 2016 3:31 AM by amdmatt

    Latest Radeon Drivers Crashed PC

    dbraatz

      Hi, I just ran the AMD AutoDetect Utility on my PC after getting emailed about the latest Radeon drivers.  In the middle of installation, I believe while it was configuring Radeon settings, my entire PC crashed:

      error.jpg

       

      Why did this happen, and are there any consequences from this?

        • Re: Latest Radeon Drivers Crashed PC
          amdmatt

          It could be a conflicting or damaged registry key on your system. We'd like to help, but we'll need more information.

            • Re: Latest Radeon Drivers Crashed PC
              dbraatz

              Well earlier that day I had just got done resetting my PC and reinstalling W10, so I doubt it's something with the registry.  After I had reset it I installed the drivers that came with my GPU from the cd.  Later that night, I got the email about the newest drivers which I didn't have installed, tried to install them, then my PC crashed.

                • Re: Latest Radeon Drivers Crashed PC
                  amdmatt

                  Click this and provide the required information please.

                    • Re: Latest Radeon Drivers Crashed PC
                      dbraatz

                      GPU: Gigabyte Radeon R9 280X

                      Drivers: Radeon Crimson 16.3.2

                      Monitor: Dell E228WFP 60Hz @ 1680x1050 DVI-D

                      MOBO: GA-970A-UD3P

                      CPU: AMD FX-8320

                      RAM: 8GB G.Skill

                      PSU: Rosewill Arc 650W

                      OS: Windows 10 64-bit

                      Desktop System

                        • Re: Latest Radeon Drivers Crashed PC
                          amdmatt

                          I would recommend trying the following steps to resolve the issue.

                           

                          Update your Motherboard bios and Chipset drivers to the latest available from the Gigabyte website.

                           

                          1. Run the Windows self check tool to check scan and automatically repair any corrupt files found in Windows. There is a guide on how to do it here.  What you need to do is run an elevated command prompt (elevated means run it as administrator) and type SFC /SCANNOW. This will generate a statement indicating if errors were found the Operating system and if they were fixable.

                           

                          2. Make sure you have installed Microsfot NetFramework and Visual C++ 2013. These should be installed already, but they can become damaged, need repairing or reinstalling.

                           

                          3. Update Windows. Install all available critical, recommended and optional updates. Often Netframework and Visual C are included in the recommended or optional updates Windows provides. Windows should always be fully up to date before installing our drivers!

                           

                          4. Use DDU to sweep the system of AMD drivers.

                           

                          5. Attempt to install the latest Crimson 16.3.2 drivers once the above is completed.