2 Replies Latest reply on Mar 25, 2016 6:44 AM by squeezy99

    Radeon 15.30 crashes Lightroom 6

    squeezy99

      Hi,

      I have a 7700 card and am at the latest standard drivers for Windows 10, 15.30

      When I enter Adobe Lightroom  (now at 6.5) preferences tab it crashes the machine.  After much testing Adobe say it is to do with the graphics driver and to request an update to support Lightroom.

      Will this suffice or how do I cantact AMD direst please?

      Regards,

      Dave

        • Re: Radeon 15.30 crashes Lightroom 6
          amdmatt

          Please provide more information about your system so we can help.

            • Re: Radeon 15.30 crashes Lightroom 6
              squeezy99

              Hi,

              thanks for the quick reply.

              System:

              Mobo: Asus Sabretooth 990FX R2.0
              CPU: AMD FX 8350 4.0Ghz Black ed. with standard supplied cooling
              PSU:Corsair CX600 80Plus Bronze
              Memory: 8Go DDR3 1600Mhz Cl9
              HDD (Drive C/ )Samsung SSd 840 EVO
              GPU/ Asus HD7770 running Radeon Display Driver version 15.30.1025.1001 - 1Gb G-DDR5

              1 monitor, NEC MultiSync LCD 2470WVX

              Windows 10 x64 at current level.

              Bitdefender 2016 AV

               

              I have only noticed a problem with Adobe Lightroom.  With version 6.4 and now 6.5 when I select Preferences menu the machine a window pops up saying Lightroom has stopped and it is trying to find a resolution.  Then it offers me to close or enter debug, but debug just stops lightroom.

              I have been using the Adobe forum with others.

              It seems it is to do with GPU acceleration but setting it off in the preferences (using notepad) does not clear the problem.

              Now Adobe are saying it is a video card software problem.

               

              Eventviewer App error

              Faulting application name: lightroom.exe, version: 6.5.0.10, time stamp: 0x56e2e2da

              Faulting module name: KERNELBASE.dll, version: 10.0.10586.162, time stamp: 0x56cd45b4

              Exception code: 0xe06d7363

              Fault offset: 0x0000000000071f28

              Faulting process ID: 0x1030

              Faulting application start time: 0x01d18501841bb2a2

              Faulting application path: C:\Program Files\Adobe\Adobe Lightroom\lightroom.exe

              Faulting module path: C:\WINDOWS\system32\KERNELBASE.dll

              Report ID: 2353413e-626f-44c2-9586-d2bd980b5d53

              Faulting package full name:

              Faulting package-relative application ID:

               

              Event viewer Windows error reporting:

              Fault bucket 120434692048, type 4
              Event Name: APPCRASH
              Response: Not available
              Cab Id: 0

              Problem signature:
              P1: lightroom.exe
              P2: 6.5.0.10
              P3: 56e2e2da
              P4: KERNELBASE.dll
              P5: 10.0.10586.162
              P6: 56cd45b4
              P7: e06d7363
              P8: 0000000000071f28
              P9:
              P10:

              Attached files:
              C:\Users\David\AppData\Local\Temp\WER4C09.tmp.WERInternalMetadata.xml

              These files may be available here:
              C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_lightroom.exe_1fbfa45b5aeeac4995ced463771971192a37c92b_95b7c0a4_3fb57403

              Analysis symbol:
              Rechecking for solution: 0
              Report ID: 2353413e-626f-44c2-9586-d2bd980b5d53
              Report Status: 0
              Hashed bucket: a56ea8c7f0a8c5e35d3b9c988cd279c0

               

              On the Adobe forum the last reply was to talk to the GPU supplier and ask for a lightroom compatible driver update.

              This sounds like Adobe clutching at straws as it also affects users with Nvidia GPU's.

               

              Thanks,

              Dave