6 Replies Latest reply on Mar 23, 2016 2:34 PM by blowmybrainsout390x

    The Division 390x Windows 10 crash


      I can not play more then 10 seconds in the Division without the game crashing. It dosent say the drivers or the card has stopped working, it just freezes and then says the application has stopped responding. I have played the Division on integrated to see if it was my computer or the card, and the game ran for 6 hours (be it at 10 fps) without any issues on my processor stand-alone. This is not the first time this card has done this to me. It happened on GTA5 as well, and I had to wait over 3 months for a beta driver to come out for the game to work. Please release a driver to fix this. It is not excusable to have the game flat out not work on a high end card.

        • Re: The Division 390x Windows 10 crash

          Please provide more information so we can try to help.

            • Re: The Division 390x Windows 10 crash
              • AMD Graphics Card
                • Make and model; AMD 390x
              • Desktop or Laptop System
                • Custom Built Desktop

              Operating System

                • Windows 10 64bit
              • Driver version installed
                • I have tried both 15.12, and the 16.3.1 Hotfix, neither worked
              • Display Devices
                • AOC 27inch 1960x1080 Conntected via HDMI, I have also tried using DVI and it didnt work


              • Motherboard
                • GIGABYTE GA-z97x-SLI
              • CPU/APU
                • Intel 4670k
              • Power Supply Unit  Make, Model & Wattage
                • EVGA 600w Bronze
              • RAM
                • 16GB DDR3
                • Re: The Division 390x Windows 10 crash

                  Please try using Crimson 16.1 or Catalyst 15.11.1 Beta to see if either driver resolves the crashing.

                    • Re: The Division 390x Windows 10 crash

                      The link for the 16.1 drivers did not lead me anywhere to find them, but the beta driver did not work. Once I'm in game (out of the loading screen) About 10 seconds in it just freezes and says The Division has stopped resoponding. The same thing happened with GTA5. I tried new and old drivers with GTA, I tried changing the clock and power settings, I tried changing the GFX settings and nothing worked. I had to wait months for a beta driver to come out that finally fixed it for GTA, I am guessing I will have to do the same with this.

                      • Re: The Division 390x Windows 10 crash

                        Here is what MSINFO32 said, no idea if these will help

                        3/23/2016 7:24 PMApplication HangThe program thedivision.exe version stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Security and Maintenance control panel.
 Process ID: ba8
 Start Time: 01d1853969e083e2
 Termination Time: 813
 Application Path: C:\Steam\steamapps\common\Tom Clancy's The Division\thedivision.exe
 Report Id: e94a8fd5-f12c-11e5-9c27-408d5c13a798
 Faulting package full name: 
 Faulting package-relative application ID: 

                        3/23/2016 7:24 PMWindows Error Reporting

                        Fault bucket , type 0
Event Name: LiveKernelEvent
Response: Not available
Cab Id: 0

Problem signature:
P1: 141
P2: ffffe001fd0bf010
P3: fffff801ad66ce98
P4: 0
P5: ba8
P6: 10_0_10586
P7: 0_0
P8: 768_1

Attached files:

These files may be available here:

Analysis symbol: 
Rechecking for solution: 0
Report Id: e614eff3-f12c-11e5-9c27-408d5c13a798
Report Status: 4
Hashed bucket:

                  • Re: The Division 390x Windows 10 crash

                    Make sure you have Overdrive enabled and the Power Limit set to the max + value. Read >

                    i screwed up... Installed new drivers on my r9290

                    Graphics driver stopped responding and has recovered....TDR fix



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