2 Replies Latest reply on Mar 18, 2016 3:18 PM by kingfish

    AMD Radeon 6770m for Windows 10 Home 64 Bit

    seank

      Hi,

       

      I really some help on this, ever since the auto update to Windows 10 Home Edition, I can't use my Pavilion at all.

      I can't go into the Windows, it will failed to boot in and become black screen, after around 2~5 mins, the notebook will shut down by itself.

       

      I've run thru all the testing & troubleshoot, and noticed it is the display driver issue, for both AMD Radeon 6770m and Intel HD 3000 driver.

      It's obvious it's when install the video card driver, it will become black screen, before it still can load into the OS with basic graphic display driver, plus I can go into safe mode.

       

      Here some point forms what I've performed for the troubleshoot,

       

      1. 1.) Download and installed AMD Catalyst and also Radeon Crimson Edition with the latest and available driver.
      2. 2.) Run the full test on HP Diagnostic Tool for hardware, all passed.
      3. 3.) Windows 10 auto-update to find the driver for AMD Radeon 6770m and Intel HD 3000 driver, doesn't work at all.

       

      Below is my detail of the Pavilion,

       

      HP Pavilion dv6-6114TX

      Processor Intel(R) Core(TM) i7-2630M CPU @ 2.00GHz

      Embedded video card: Intel(R) HD Graphics 3000

      Video: Radeon (TM) HD 6770M

      Operating System: Microsoft Windows 10 Home Build 10586 (updated from Windows 7 Home)

       

      Please I really need some assist on solving this issue urgently, your help is much appreciated, thanks.

       

       

      Rgs,

      Sean K.