8 Replies Latest reply on Apr 19, 2016 12:49 PM by kingfish

    Blue Screen on all games, occasionally on normal use

    palmtrees

      I'm getting a bsod error whenever I try to play a game, any game, and sometimes just web browsing.  I have reinstalled the 16.3 drivers, using ddu drive cleaner. I've done all the windows updates, I've run memtest. I got out the air and dusted the card and case interior. I've tried running gpu-z; the logs show temps in the 61-74  range before it crashes and the other parameters like core and memory clocks seem within specs. Has the card gone bad? I just started using it again after two months but it was working fine before.

       

      blue screen message:

      "Attempt to reset display driver and recover from timeout failed."

       

      After windows recovers I get this popup:

      Problem signature:

        Problem Event Name:    BlueScreen

        OS Version:    6.1.7601.2.1.0.768.3

        Locale ID:    1033

       

      Additional information about the problem:

        BCCode:    116

        BCP1:    FFFFFA800C6584E0

        BCP2:    FFFFF88004C47E8C

        BCP3:    0000000000000000

        BCP4:    0000000000000002

        OS Version:    6_1_7601

        Service Pack:    1_0

        Product:    768_1

       

      I have a R9 200 series card, using the latest drivers 16.3.

      Windows 7, 64 bit desktop

      Intel i7-4770k cpu @3.5GHz

      8GB RAM

      Dell ST2010, VGA display

        • Re: Blue Screen on all games, occasionally on normal use
          brucer

          check your fan settings in gaming/global settings/global overdrive...  also increase your power limit about 10%..

           

          I ended up installing msi afterburner and loaded a custom fan curve and checked unlock voltage control, unlock voltage monitoring, force constant voltage.

          • Re: Blue Screen on all games, occasionally on normal use
            amdmatt

            What BSOD message are you getting?

             

            Does it occur using an older driver such as Catalyst 15.11.1 Beta? If the issue does not occur on an older driver, the GPU is unlikely to be faulty.

              • Re: Blue Screen on all games, occasionally on normal use
                palmtrees

                Amdmatt,

                The 15.11.1 beta drivers worked better, I got through about two and a half minutes of the unigine heaven benchmark rather than crashing after a few seconds with 16.3.

                The blue screen error is always Stop: atikmpag.sys

                Here's the last few entries of my gpu-z log

                    Date    , GPU Core Clock [MHz] , GPU Memory Clock [MHz] , GPU Temperature [°C] , Fan Speed (%) [%] , Fan Speed (RPM) [RPM] , GPU Load [%] , Memory Usage (Dedicated) [MB] , Memory Usage (Dynamic) [MB] , VDDC [V] ,
                2016-03-16 10:42:25 ,         1020.0   ,           1500.0   ,           86.0   ,          76   ,            2499   ,     98   ,                     536   ,                    43   ,  1.200   ,
                2016-03-16 10:42:26 ,         1020.0   ,           1500.0   ,           86.0   ,          76   ,            2520   ,     98   ,                     536   ,                    43   ,  1.200   ,
                2016-03-16 10:42:27 ,         1020.0   ,           1500.0   ,           86.0   ,          76   ,            2531   ,     98   ,                     526   ,                    43   ,  1.200   ,
                2016-03-16 10:42:28 ,         1020.0   ,           1500.0   ,           85.0   ,          76   ,            2517   ,     98   ,                     526   ,                    43   ,  1.200   ,
                2016-03-16 10:42:29 ,         1020.0   ,           1500.0   ,           83.0   ,          58   ,            2503   ,     98   ,                     526   ,                    43   ,  1.200   ,
                2016-03-16 10:42:30 ,         1020.0   ,           1500.0   ,           79.0   ,          39   ,            2043   ,     98   ,                     526   ,                    43   ,  1.200   ,
                2016-03-16 10:42:31 ,         1020.0   ,           1500.0   ,           78.0   ,          39   ,            1784   ,     99   ,                     526   ,                    43   ,  1.200   ,

                 

                 

                When the benchmark kicked in the temp went from 79 to 86 over the course of the two and a half minutes.. The fan speed went from 39% to 76%.

                  • Re: Blue Screen on all games, occasionally on normal use
                    amdmatt

                    Please try the following steps to resolve the issue.

                     

                    1. Run the Windows self check tool to check scan and automatically repair any corrupt files found in Windows. There is a guide on how to do it here.  What you need to do is run an elevated command prompt (elevated means run it as administrator) and type SFC /SCANNOW. This will generate a statement indicating if errors were found the Operating system and if they were fixable.

                     

                    2. Make sure you have installed Microsfot NetFramework and Visual C++ 2013. These should be installed already, but they can become damaged, need repairing or reinstalling.

                     

                    3. Update Windows. Install all available critical, recommended and optional updates. Often Netframework and Visual C are included in the recommended or optional updates Windows provides. Windows should always be fully up to date before installing our drivers. You may have to restart Windows several times to install all available updates.

                     

                    4. Use DDU to sweep the system of AMD drivers.

                     

                    5. Attempt to install the latest Crimson 16.3 drivers once the above is completed.

                      • Re: Blue Screen on all games, occasionally on normal use
                        palmtrees

                        I tried all your suggestions amdmatt  but still got the blue screen.

                         

                        Loosely following the tip here, Amd atikmpag.sys / atikmdag.sys (bsod) fix | NotebookReview  I renamed my atikmpag, atikmdag files in c:/windows/system32/drivers with an extra .bak, but I didn't try to replace them with my own expanded versions. I was then able to make it through the benchmark then an hour and a half of Fallout 4 (stopped for dinner) without any crashing. Should pass that on to the tech peoples, something's up with the way the .sy_ gets turned into .sys.

                         

                        Edited to add:

                        Well, tried to switch to a different game after fallout, got bsod. So then I expanded the atikmdag.sy_ and atikpag.sy_  into .sys put them in sys32/drivers and was able to play.

                        Went to play fallout after that, bsod. Got rid of the current atikmdag/pag and replaced them with newly expanded versions, was able to play.

                        This is a very annoying workaround and hopefully the next set of drivers won't be so subpar that I have to go through this nonsense every time I want to play a game.

                        1 of 1 people found this helpful
                  • Re: Blue Screen on all games, occasionally on normal use
                    jokash

                    Had blue screens with atikmpag and and atimdag

                     

                    Flashing the video cards bios solved my problems

                    Its simple to do:

                    How to Upgrade Your GPU BIOS - GPUs - Graphics Cards