0 Replies Latest reply on Mar 9, 2016 11:09 AM by beast1951

    r9 270 6 monitor system now will only activate 4 monitors

    beast1951

      When I bought my system 2 years ago I bought the R9 270 video card specifically because it could handle 6 monitors. I then purchased 2 DVI monitors, 1 HDMI amd 3 DP with an MST. All worked fine until 7 months ago when I found that after an "upgrade" my system could only activate 4 monitors (either 2 DVI or 1 DV and 1 HDMI and only 2 DP). I contacted AMD support who have been having me jump through hoops with different drivers. Catalyst could see 5 monitors , but would only activate 4 at a time, Windows saw all 6 monitors, but likewise could only activate 4.  I asked AMD support specifically if the "upgrade" had caused the change but they insisted it was a problem with an incompatibility in the drivers. So for 7 months now they made me tear down, rebuild, reinstall and clean every possible combination to retrieve my ability to run 6 monitors as I had been doing for over a year. All with no success.

       

      After all this support finally sent me the following note:

       

      Dear Customer,

      Your service request : SR #{ticketno:[8200678508]} has been reviewed and updated.

      Response and Service Request History:

       

      As per driver engineering team, latest driver supports only 4 monitors and if you wish to report, report your issue via AMD issue reporting feedback form that can be found here www.amd.com/report/

       

      I cannot offer further more assistance in this regards.

      In order to update this service request, please respond, leaving the service request reference intact.

      Best regards,

      AMD Global Customer Care

       

      When I bought this system I did so BECAUSE it could handle 6 monitors and other could not, and I bought 6 monitors and an MST to handle it. Now I am told that AMD, out of the goodness of their hearts, has changed the deal. All the equipment I have is essentially worthless and the functionality has been downgraded, not upgraded, by AMD. This all smacks of consumer fraud. My suspicion is that this was done to comply with some arcane Windows 10 requirement and is being foisted on us, the consumers, because of it. If this is the case it means that AMD would rather degrade the users than fix the drivers.

       

      I tried to reinstall an earlier driver (12.10 and 12.8) but found they no longer work, regardless of where I get them, which tends to tell me that the version 13 "degrade" actualy did a firmware change as well that disallows earlier versions from running or reactivating the 4th and 5th monitors. So now I ask, is there a way to go back to when my system worked, or am I, and others like me, going to be forced to lose a substantial investment in this card? How can I get ANY driver to see and activate the two missing monitors? Short of getting a lawyer and starting a class action suit, how does one get AMD to honor their original agreement to support 6 monitors? Is there anyone to go to OTHER than the decidely non-english speaking tech support people for a solution?

       

      System Information

      Graphics Card Nomenclature

      AMD ATI Radeon R9 270 Saphire 2GB DDR5 RAM driver version 13.251-131206a-166389c-ati
      PNP Device ID PCI\VEN_1002&DEV_6810&SUBSYS_E271174B&REV_00\4&14E8F4CB&0&0010
      Device ID 6810
      Bios Version 015.042.000.001
      Bios Part # 113-1E27100-o48
      Bios Date 2013/12/09
      Catlyst version 13.12
      AMD provider
      2d Driver Version 8.01.01.1360
      Direct3D Version 9.14.10.01001
      OpenGL Version 6.14.10.12618
      AMD CCC Version 2013.1206.1603.28764
      AMD Audio Driver Version 7.12.0.7717

      Numbers found on Video Card
      M030-0097-00
      851-30920-405AF
      A140200055329
      299-1E271-0008A
      sku# 11217-01
      e271

      Motherboard

      ASUS M5A99X R2.0 ACPI x64 based PC
      BIOS Version/Date American Megatrends Inc. version 2201, 11/25/2013
      SMBIOS Version 2.7
      Processor

      AMD FX-8250 eight-core processor  4.00GHz
      RAM

      32.0 GB RAM DDR3

      Operating System

      64 bit OS - Win 7 Professional sp 1
      Version 6.1.7601 Service Pack 1 Build 7601
      MS Driver 6.1.7600.16385
      Hardware

      Drive capacity 12TB
      600 Watt PS
      1 DVI-S Monitor
      1 DVI-D Monitor
      1 HDMI Monitor
      3 DP Monitors on MST adapter