AnsweredAssumed Answered

r9 270 6 monitor system now will only activate 4 monitors

Question asked by beast1951 on Mar 9, 2016

When I bought my system 2 years ago I bought the R9 270 video card specifically because it could handle 6 monitors. I then purchased 2 DVI monitors, 1 HDMI amd 3 DP with an MST. All worked fine until 7 months ago when I found that after an "upgrade" my system could only activate 4 monitors (either 2 DVI or 1 DV and 1 HDMI and only 2 DP). I contacted AMD support who have been having me jump through hoops with different drivers. Catalyst could see 5 monitors , but would only activate 4 at a time, Windows saw all 6 monitors, but likewise could only activate 4.  I asked AMD support specifically if the "upgrade" had caused the change but they insisted it was a problem with an incompatibility in the drivers. So for 7 months now they made me tear down, rebuild, reinstall and clean every possible combination to retrieve my ability to run 6 monitors as I had been doing for over a year. All with no success.

 

After all this support finally sent me the following note:

 

Dear Customer,

Your service request : SR #{ticketno:[8200678508]} has been reviewed and updated.

Response and Service Request History:

 

As per driver engineering team, latest driver supports only 4 monitors and if you wish to report, report your issue via AMD issue reporting feedback form that can be found here www.amd.com/report/

 

I cannot offer further more assistance in this regards.

In order to update this service request, please respond, leaving the service request reference intact.

Best regards,

AMD Global Customer Care

 

When I bought this system I did so BECAUSE it could handle 6 monitors and other could not, and I bought 6 monitors and an MST to handle it. Now I am told that AMD, out of the goodness of their hearts, has changed the deal. All the equipment I have is essentially worthless and the functionality has been downgraded, not upgraded, by AMD. This all smacks of consumer fraud. My suspicion is that this was done to comply with some arcane Windows 10 requirement and is being foisted on us, the consumers, because of it. If this is the case it means that AMD would rather degrade the users than fix the drivers.

 

I tried to reinstall an earlier driver (12.10 and 12.8) but found they no longer work, regardless of where I get them, which tends to tell me that the version 13 "degrade" actualy did a firmware change as well that disallows earlier versions from running or reactivating the 4th and 5th monitors. So now I ask, is there a way to go back to when my system worked, or am I, and others like me, going to be forced to lose a substantial investment in this card? How can I get ANY driver to see and activate the two missing monitors? Short of getting a lawyer and starting a class action suit, how does one get AMD to honor their original agreement to support 6 monitors? Is there anyone to go to OTHER than the decidely non-english speaking tech support people for a solution?

 

System Information

Graphics Card Nomenclature

AMD ATI Radeon R9 270 Saphire 2GB DDR5 RAM driver version 13.251-131206a-166389c-ati
PNP Device ID PCI\VEN_1002&DEV_6810&SUBSYS_E271174B&REV_00\4&14E8F4CB&0&0010
Device ID 6810
Bios Version 015.042.000.001
Bios Part # 113-1E27100-o48
Bios Date 2013/12/09
Catlyst version 13.12
AMD provider
2d Driver Version 8.01.01.1360
Direct3D Version 9.14.10.01001
OpenGL Version 6.14.10.12618
AMD CCC Version 2013.1206.1603.28764
AMD Audio Driver Version 7.12.0.7717

Numbers found on Video Card
M030-0097-00
851-30920-405AF
A140200055329
299-1E271-0008A
sku# 11217-01
e271

Motherboard

ASUS M5A99X R2.0 ACPI x64 based PC
BIOS Version/Date American Megatrends Inc. version 2201, 11/25/2013
SMBIOS Version 2.7
Processor

AMD FX-8250 eight-core processor  4.00GHz
RAM

32.0 GB RAM DDR3

Operating System

64 bit OS - Win 7 Professional sp 1
Version 6.1.7601 Service Pack 1 Build 7601
MS Driver 6.1.7600.16385
Hardware

Drive capacity 12TB
600 Watt PS
1 DVI-S Monitor
1 DVI-D Monitor
1 HDMI Monitor
3 DP Monitors on MST adapter

Outcomes