5 Replies Latest reply on Mar 16, 2016 5:07 PM by brucer

computer no longer boots after installing R9 390

kyle_kinzer@hotmail.com Mar 7, 2016 7:30 PM

I recently upgraded from an HD 6900 Series adapter to an R9 390. The card ran great for a few weeks. Then, quite suddenly, my whole computer would power off. Eventually, it would not boot at all. Ultimately, I tried putting the HD 6900 card back in and the system powered on fine. I have a 750 watt PSU. So, I don't think that was a problem. I've tried different PCI slots to no avail.

Here's some info on my system:

Operating System: Windows 7 Home Premium 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.160121-1718)

System Manufacturer: Gigabyte Tecohnology Co., Ltd.

System Model: X79-UD3

BIOS: BIOS Date: 11/02/11 13:46:55 Ver: 04.06.04

Processor: Intel(R) Core(TM) i7-3930K CPU @ 3.20GHz (12 CPUs), ~3.2GHz

Memory: 8192MB RAM

Any recommendations on how I can fix the card?

Thanks.

Re: computer no longer boots after installing R9 390

goodplay Mar 8, 2016 10:31 PM (in response to kyle_kinzer@hotmail.com)

Do you have pics of errors(reliability history/event errors).
Can you put card in another comp.(friends, etc..)
This INFORMATION REQUIRED WHEN POSTING A QUESTION ,may/may not help(never know?)
2011 Bios?. Hints to me poor maintenance of Comp.
Maybe a fresh install of win.
Anyway, something to get you started on prob. solving.
Like Show 0 Likes(0)

Actions
Re: computer no longer boots after installing R9 390

amdmatt Mar 9, 2016 10:28 AM (in response to kyle_kinzer@hotmail.com)

Update the Motherboard bios and chipset drivers. However the issue you have described points towards a Power Supply issue.
Like Show 0 Likes(0)

Actions
Re: computer no longer boots after installing R9 390

brucer Mar 16, 2016 3:41 AM (in response to kyle_kinzer@hotmail.com)

sounds like you got what I got with my r9-fury.. black screen and driver crash maybe.. did you ever see a video_tdr failure error pop up anywhere?
Like Show 0 Likes(0)

Actions
- Re: computer no longer boots after installing R9 390
  
  kyle_kinzer@hotmail.com Mar 16, 2016 3:51 PM (in response to brucer)
  
  No, I didn't see an error. The power just shut off and then would never boot. Seems like some sort of short to me. Will probably return it for warranty support.
  
  Thanks for the response.
  
  Like Show 0 Likes(0)
  
  Actions
  - Re: computer no longer boots after installing R9 390
    
    brucer Mar 16, 2016 5:07 PM (in response to kyle_kinzer@hotmail.com)
    
    yep, that sounds like your psu took a dump on you.
    
    Like Show 0 Likes(0)
    
    Actions

Go to original post