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computer no longer boots after installing R9 390

Question asked by kyle_kinzer@hotmail.com on Mar 7, 2016
Latest reply on Mar 16, 2016 by brucer

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I recently upgraded from an HD 6900 Series adapter to an R9 390. The card ran great for a few weeks. Then, quite suddenly, my whole computer would power off. Eventually, it would not boot at all. Ultimately, I tried putting the HD 6900 card back in and the system powered on fine. I have a 750 watt PSU. So, I don't think that was a problem. I've tried different PCI slots to no avail.

Here's some info on my system:

Operating System: Windows 7 Home Premium 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.160121-1718)

System Manufacturer: Gigabyte Tecohnology Co., Ltd.

System Model: X79-UD3

BIOS: BIOS Date: 11/02/11 13:46:55 Ver: 04.06.04

Processor: Intel(R) Core(TM) i7-3930K CPU @ 3.20GHz (12 CPUs), ~3.2GHz

Memory: 8192MB RAM

Any recommendations on how I can fix the card?

Thanks.

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goodplay Mar 8, 2016 10:31 PM

Do you have pics of errors(reliability history/event errors).

Can you put card in another comp.(friends, etc..)

This INFORMATION REQUIRED WHEN POSTING A QUESTION ,may/may not help(never know?)

2011 Bios?. Hints to me poor maintenance of Comp.

Maybe a fresh install of win.

Anyway, something to get you started on prob. solving.

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amdmatt

Mar 9, 2016 10:28 AM

Update the Motherboard bios and chipset drivers. However the issue you have described points towards a Power Supply issue.

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brucer Mar 16, 2016 3:41 AM

sounds like you got what I got with my r9-fury.. black screen and driver crash maybe.. did you ever see a video_tdr failure error pop up anywhere?

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kyle_kinzer@hotmail.com @ brucer on Mar 16, 2016 3:51 PM

No, I didn't see an error. The power just shut off and then would never boot. Seems like some sort of short to me. Will probably return it for warranty support.

Thanks for the response.

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brucer @ kyle_kinzer@hotmail.com on Mar 16, 2016 5:07 PM

yep, that sounds like your psu took a dump on you.

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5 Replies

goodplay Mar 8, 2016 10:31 PM
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Correct Answer
Do you have pics of errors(reliability history/event errors).
Can you put card in another comp.(friends, etc..)
This INFORMATION REQUIRED WHEN POSTING A QUESTION ,may/may not help(never know?)
2011 Bios?. Hints to me poor maintenance of Comp.
Maybe a fresh install of win.
Anyway, something to get you started on prob. solving.
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amdmatt Mar 9, 2016 10:28 AM
Mark Correct
Correct Answer
Update the Motherboard bios and chipset drivers. However the issue you have described points towards a Power Supply issue.
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brucer Mar 16, 2016 3:41 AM
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sounds like you got what I got with my r9-fury.. black screen and driver crash maybe.. did you ever see a video_tdr failure error pop up anywhere?
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- kyle_kinzer@hotmail.com @ brucer on Mar 16, 2016 3:51 PM
  Mark Correct
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  No, I didn't see an error. The power just shut off and then would never boot. Seems like some sort of short to me. Will probably return it for warranty support.
  
  Thanks for the response.
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  - brucer @ kyle_kinzer@hotmail.com on Mar 16, 2016 5:07 PM
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    yep, that sounds like your psu took a dump on you.
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computer no longer boots after installing R9 390

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