1 Reply Latest reply on Mar 4, 2016 7:39 AM by amdmatt

    Hello, after uninstalling Crimson 16.1.1 wanting to install version 16.2 can not do that because the error pops up the installation :(

    gatki

      Hello, after uninstalling Crimson 16.1.1 wanting to install version 16.2 can not do that because the error pops up the installation

       

      @Application Installation: an error package installation. WIN 10 64bit

        • Re: Hello, after uninstalling Crimson 16.1.1 wanting to install version 16.2 can not do that because the error pops up the installation :(
          amdmatt

          Please try the following steps which should resolve the issue.

           

          1. Run the Windows self check tool to check scan and automatically repair any corrupt files found in Windows. There is a guide on how to do it here.  What you need to do is run an elevated command prompt (elevated means run it as administrator) and type SFC /SCANNOW. This will generate a statement indicating if errors were found the Operating system and if they were fixable.

           

          2. Make sure you have installed Microsfot NetFramework and Visual C++ 2013. These should be installed already, but they can become damaged, need repairing or reinstalling.

           

          3. Update Windows. Install all available critical, recommended and optional updates.

           

          4. Use DDU to sweep the system of AMD drivers.

           

          5 Attempt to install the latest Crimson 16.2.1 drivers once the above is completed.

           

          If you get the same message after trying the above, please respond with the following information.

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