3 Replies Latest reply on Mar 1, 2016 1:33 AM by amdmatt

    Cannot reinstall my driver

    zeroph33r
      • AMD Graphics Card
        • HD7670m Laptop System
      • Inspiron 3521

      • Operating System
        • Windows 10 64bit
      • Driver version installed
        • amd-catalyst-15.3beta-64bit
      • Motherboard
        • Dell
      • CPU/APU
        • Intell core i5-3337u
      • RAM
        • Amount of memory installed; 4GB
      • Describe issue:
      • in a day i've found that i cannot open my catalyst control center anymore then i had to reinstalling the driver but i couldn't do it
        every time i try it says that installation is complete but i never find that my screen flashes like always and it only installs the install manager saying amd and driver have successfully installed
        also i get a log of

      <?xml version="1.0"?>

      <?xml-stylesheet type="text/xsl" href="Report.xml.xsl"?>

      <monetreport xmlns:dt="urn:schemas-microsoft-com:datatypes">

        <general>

          <cmdline>-UI </cmdline>

          <time>02/28/16 16:26:44</time>

          <action>install</action>

          <download></download>

        </general>

        <dcm>

        </dcm>

        <exist>

        </exist>

        <install>

      <package>

        <description>AMD Catalyst Install Manager</description>

        <result>Succeed</result>

        <version>8.0.915.0</version>

        <size>20 </size>

      </package>

        </install>

        <uninstall>

        </uninstall>

        <downloaded>

        </downloaded>

        <resource>

          <hwinfo>Hardware information</hwinfo>

          <existpkg>Existing packages</existpkg>

          <pkg2inst>Packages for install</pkg2inst>

          <pkg2uninst>Packages for uninstall</pkg2uninst>

          <otherdev>Other detected devices</otherdev>

          <errmsg>Error messages</errmsg>

          <name>Name</name>

          <manufacture>Manufacturer</manufacture>

          <chiptype>Chip type</chiptype>

          <chipid>Device ID</chipid>

          <otherhw>Other hardware</otherhw>

          <download>Download packages</download>

          <succeed>Success</succeed>

          <fail>Fail</fail>

          <vendorid>Vendor ID</vendorid>

          <classcode>Class Code</classcode>

          <revisionid>Revision ID</revisionid>

          <ssid>Subsystem ID</ssid>

          <ssvid>Subsystem vendor ID</ssvid>

          <header1>Catalyst™ Install Manager</header1>

          <header2>Installation Report</header2>

          <finalstatus>Final Status:</finalstatus>

          <versionofitem>Version of Item:</versionofitem>

          <size>Size:</size>

          <bytes>Mbytes</bytes>

        </resource>

      </monetreport>

        • Re: Cannot reinstall my driver
          amdmatt

          Please try the following steps to resolve your issue.

           

          1. Run the Windows self check tool to check scan and automatically repair any corrupt files found in Windows. There is a guide on how to do it here.  What you need to do is run an elevated command prompt (elevated means run it as administrator) and type SFC /SCANNOW. This will generate a statement indicating if errors were found the Operating system and if they were fixable. Don't panic if they are not able to be repaired, continue with the steps below. If the steps below don't resolve the issue, then it's time for a fresh Windows installation.

           

          2. Make sure you have installed Microsfot NetFramework and Visual C++ 2013. These should be installed already, but they can become damaged, need repairing or reinstalling.

           

          3. Update Windows. Install all available critical, recommended and optional updates. Often Netframework and Visual C are included in the recommended or optional updates Windows provides. Windows should always be fully up to date before installing our drivers!

           

          4. Use DDU to sweep the system of AMD drivers.

           

          5. Attempt to install the latest Crimson 16.2 beta drivers once the above is completed.

          1 of 1 people found this helpful