6 Replies Latest reply on Feb 17, 2016 3:51 PM by techguy

    AMD Gray Thermal Compound replacement - how can I get it?

    bbob1936

      SYSTEM DESCRIPTION:

       

      AMD FX PROCESSOR IN A BOX Including Heat Sink Assembly with fan

      AMD FX 4350 Processor P/N FD4350FRHKBOX

      Being installed in a desktop computer

      Windows 7 64-bit Professional OS

      Drivers not yet installed

      ACER G205HV Monitor

      Motherboard: Gigabyte LMT-USB3 Rev.6.0 (Newly installed)

      Power Supply: ULTRA 450 W ATX

      ADATA 2 x 4 GB RAM PC3

       

      Issue:

      I accidentally damaged the gray-colored thermal compound
      which was pre-applied on the heat sink at the factory.

      I contacted Warranty Service and opened a service request: SR
      #{ticketno:[8200677370]} , requesting a replacement patch (1.25” square)
      of the thermal compound.

       

      The AMD Rep seemed unable to comprehend the problem or
      the English language, first asking if the processor was defective (it wasn’t)
      and finally telling me “Please note: We do not have particular thermal past(e)
      to recommend or replace you. you can get the thermal past form nearest /local
      hardware shop. Kindly request you seek assistance with the local hardware
      technician for the assistance.”

       

      Final straw:  

      I explained the problem again in detail, attached a photo (see attachment) of the damaged thermal
      compound and hit <REPLY>.  The Email
      bounced as blocked.  Apparently the
      service request was just closed without further notification.

       

      Can anyone suggest how to solve my problem? This has been
      going on for a week or more!