Please ensure that Windows is fully up to date, and that all recommended and optional updates are installed. This includes installing and updating all Microsoft Net Framework files and Microsoft Visual C+ 2013 files.
Download and run DDU, follow the prompt to restart in safe mode and click Clean and Restart.
Please perform an installation of either Crimson 16.1.1 Legacy driver available here.
Do I need to install AMD Catalyst with it?
Normally, these are laptop graphics. Care to share the requested information?
Describe your system:
Desktop or Laptop System
- If a laptop, make and model of the Laptop
- Make and model number; e.g. FX 9590
Laptop, Acer Aspire E1-521-0694, APU E2-1800 with Radeon HD 7340 graphics.
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Easy answer: It's your APU. You have to use drivers furnished by Microsoft. Not AMD.
"'The following AMD APU products with AMD Radeon™ Graphics support up to WDDM 1.2 and DirectX® 11 on Windows 10:
- AMD A4/A6/A8-3000 Series APUs
- AMD E2-2000 APU
- AMD E1/E2-1000 Series APUs
- AMD E-200/300/400 Series APUs
- AMD C-Series APUs
- AMD Z-Series APUs
NOTE: These APU products must be installed only using the display driver version available via Windows Update. If you have upgraded to Windows® 10, please DO NOT install the AMD Catalyst™ Driver. Instead, enable Windows Update and allow it to detect and install the appropriate driver. If you have already upgraded to Windows® 10 and installed the AMD Catalyst™ Driver, please follow the steps listed below to resolve this issu
- Uninstall the AMD Catalyst™ Driver using the Program and Features option in the Control Pane
- Reboot the system
- Use Windows Update to install the appropriate graphics driver for the APU."'